IT Service Management Foundation Practice Questions: For ITIL® V3 Foundation Exam Candidates
The most authoritative guide to preparing for the ITIL® V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This guide utilises the experience of three established independent service management consultants who are members o...more
Paperback, 100 pages
Published October 15th 2009 by BCS, The Chartered Institute for IT
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