false http://photo.goodreads.com/books/1255666560m/818258.jpg 818258 1 Since the first edition of <i>Managing the Unexpected</i> was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change? <p>   <p> Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. Thoroughly revised and updated, the second edition of the groundbreaking book <i>Managing the Unexpected</i> uses HROs as a template for any institution that wants to better organize for high reliability.   <p>   804124 31 8 2007 Managing the Unexpected: Resilient Performance in an Age of Uncertainty total:2|4:1|3:1| 2 7 8 1 4 0 false false Fri Sep 04 00:00:00 -0700 2009 Fri Sep 04 06:25:37 -0700 2009 Fri Sep 04 06:28:17 -0700 2009
Karl E. Weick and Kathleen M. Sutcliffe give readers something new and useful in this book. Countless manuals explain how to plan for crises and make it sound like everything will go smoothly if you just plan correctly. Weick and Sutcliffe k...more...]]> 0 0 false false Tue Nov 10 08:26:24 -0800 2009 Tue Nov 10 08:26:34 -0800 2009 0 0 false false Sun Oct 11 13:52:22 -0700 2009 Sun Oct 11 13:52:24 -0700 2009 0 0 false false Sun Sep 27 13:27:29 -0700 2009 Fri Nov 06 19:35:57 -0800 2009 0 0 false false Fri Sep 18 03:19:35 -0700 2009 Fri Sep 18 03:40:21 -0700 2009 0 0 false false Sun Feb 22 14:08:23 -0800 2009 Sun Feb 22 14:08:31 -0800 2009 0 0 false false Thu Jul 17 06:46:01 -0700 2008 Thu Jul 17 06:46:01 -0700 2008 3 0 false false Mon Mar 03 18:41:45 -0800 2008 Mon Mar 03 18:41:50 -0800 2008 http://www.goodreads.com/book_link/follow/8?book_id=818258