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Healthcare the Toyota Way: Leadership Lessons for an Industry in Crisis
Every healthcare organization can learn from Seattle Children 's continuous improvement process, but this book is not an operator 's manual. Instead, it is a challenge to everyone concerned with healthcare to reexamine deeply held assumptions. While it is commonly believed that improved quality, access, and safety, and an improved bottom line are mutually exclusive, Seattl ...more
Paperback, 320 pages
Published December 13th 2010 by Productivity Pr
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