Keep the Change
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Keep the Change

3.46 of 5 stars 3.46  ·  rating details  ·  463 ratings  ·  100 reviews
Tipping is huge in America. Almost everyone leaves at least one tip every day. More than five million American workers depend on them, and we spend $66 billion on tips each year. And everyone recognizes that queasy feeling - in bars and restaurants, barbershops and beauty parlors, hotels and strip clubs, and everywhere else - when the check arrives or the tip jar looms. Om...more
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Published November 2nd 2010 by Brilliance Corporation (first published August 1st 2010)
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Brian Saul
The guy who wrote this, author of "Waiter Rant" , must have used up every dime he made on that NY Times Best Seller in order to do the research for this one. I never considered myself a Cheap Charlie, but according to what he comes up with in "Keep the Change" I must big one of the biggest tightwads on earth! I don't tip at McDonald's, as do those described in this book (but then, I don't even GO to McDonald's much less eat there).

He does cover the gamut of service providers fairly well:
This seminary student turned waiter turned blogger turned author set out to become “the Guru of the Gratuity.” I thought that his first book, Waiter Rant, was a fun, light read, better than I was expecting, so I was happy to give this one a try.

I'm a self-serve kinda gal living in a self-serve kinda community so I don't have a lot of tipping angst. Still, there are those occasions when I don't know if I should tip or how much I should tip. I thought that looking through a former waiter's eyes wo...more
I thought I was picking up a little how-to title about tipping. Little did I know the book would take me through the 5 stages of grief.

Denial: No. He *cannot* be starting out a book about tipping with a lap dance.

Anger: If he doesn’t stop talking about his first book, and how it was so successful that it landed him this sweet gig flying around the country on an expense account, I’m going to throw the cd out the car window.

Bargaining: Please, please, just tell me how much to tip. I’ll finish read...more
I won this book on an Ecco Books giveaway on Facebook .

A solid, three-and-a-half star book. It's a very quick and interesting read. The author has a down-to-earth, conversational writing style. He explores tipping in many different professions--from movers and delivery people (think furniture and food) to barista and bar tenders; from beauty workers and bathroom attendants to sex workers and concierges . And, of course, restaurant wait staff. Much of the information I will never use (if I ever f...more
I was ready to smack the author about 10 pages in. The subject is no doubt fascinating, and I did learn some interesting things here and there. However, I had two big problems with this book. The author's writing style was incredibly distracting from the topic. He was trying to be a smart ass, but he wasn't any good at it (clearly, he should have consulted me). He seemed to think he was clever to use examples like going to a strip club and describing the lap dance he received (and presumably tip...more

Tipping. It's so confusing and this book aims to shed some light into the mystery.

The book skips restaurants because that was served in an earlier book of his. Instead we jump into shoe-shiners, bathroom attendants, people who man (or should I the gender neutral word "human" as a verb?) the door, and taxi cab drivers. Steve even dives into the world of "escort services", gentleman clubs and even an S&M dungeon. So, if you ever wondered how much to tip at your local S&M club, you can ask...more
If you ever wanted to know who to tip and how much to tip them, this book is for you. The author goes through practically every industry where tips are commonplace and breaks it down on what exactly the worker does, how their hourly wage is less so that tips are considered into their total earnings, and how much to tip them.

He interviews workers and finds out what amount of a tip they expect for a service rendered, such as what is a good tip vs. a bad tip. He gets the inside scoop about the typ...more
Dec 27, 2010 Joy rated it 5 of 5 stars  ·  review of another edition
Recommends it for: everyone!
I read Steve's first book Waiter Rant last year and really enjoyed it but I like Keep the Change even more. It's well-written, informative, witty and entertaining with some good life lessons as well. For instance -

"Beauty workers can't fix who you are as a person. Beauty comes only when you accept who you are. When you accept the truth of yourself. It's a journey we all have to make. I'm still working on it."

"Any job doing is worth doing well."

"And as I've learned from bitter experience, you ca...more
I read this book as part of a reading challenge for the category "a book written by a blogger".

I followed Waiter Rant years ago, just around the time the first book was coming out. When I needed to find another book written by a blogger, I was excited to jump on this one.

Dublanica's usual humor is found throughout these pages, though he also lapses into occasional brooding (which also seems normal for his writing). The latter drags the book down a bit, but I feel he makes up for it with the form...more
I don't know if I learned everything I need to know about tipping from this book. I do know that a lot of people expect tips and a little more about the culture behind tipping, but I still don't know why we are expected to give tips in certain situations and not in others. The bottom line of this book seems to be--when in doubt--tip. Not very helpful.
Debra Daniels-zeller
This book is a great follow-up to Dublanica's first book, Waiter Rant. I love his style of writing and I learned a lot about tipping--who how much and how it can bring better service from people like car mechanics. I really liked the first section about Dublanca's journey into the world of tipping--the anxiety we feel about what to leave, tip creep with tip jars appearing everywhere from ice cream shops to bakeries and coffee shops and back to Starbucks where tip jars started. I found the histor...more
Pr Latta
Red flags: this is not a "go to" how-to-tip reference book and there is gratuitous profanity. You won't find (well, occasionally) "in Keokuk tip the [...] $$." There are tables and apps for that. This entertaining, somewhat profane, book takes us into the busineses that get tipped. Not so much restaurants, which apparently was covered in Dublanica's first book, but those places where "creep" has occurred -- tip jars, unusual occupations, high end establishments, low end pay -- and introduces us...more
Ever feel clueless about tipping? Who gets a tip and who doesn’t? How much should you leave? Lately it seems like tip jars are popping up everywhere, creating tipping anxiety for a large number of Americans. I include myself in that group. I know to give my hair stylist, waiter, tax driver and bartender a tip, but what about the barrista or the fast food worker? How about the guy at the car wash, or my auto mechanic? And how much do I give the delivery person? What do I do about the holidays? Wh...more
I snapped up this book after being constantly confused about what to tip people on my business trips. I enjoyed most of his tipping tips and especially thought he did a good job portraying the many service workers he came across. However, I didn't entirely agree with all of his tipping advice. I felt a little like the fact that he was tipping on the publisher's dime made him more inclined to drop a lot more money and be a lot harsher at those who don't match his big spending. And I've been there...more
Reviewed on my blog: Escapism Through Books

Waiter Rant has been on my radar for a long time, but for some reason just never got around to picking it up. I waitressed for a period of about 3 months back when I was 16, and even from such a short amount of time, I had some crazy stories! I've worked directly with customers in a service industry in some way or another since then (until last July anyhow), so the premise of Waiter Rant and all that it entailed was appealing to me. Sharing experience s...more
Jill Elizabeth
Don’t you love it when you learn something and are vastly entertained at the same time? I certainly do, and Steve Dublanica’s latest – Keep the Change – is my new favorite exemplar of this. The book, a follow-up to his 2008 hit “Waiter Rant”, is a fascinating exploration of the service industry and tipping. Read it – you’ll love it and I guarantee you will never look at a waiter, taxi driver, valet, or any other service worker the same way again.

A review copy of the book was provided free of cha...more
Tim Jin
The author of this book used to be a waiter and wrote Waiter Rant, which is an excellent book also. As a former waiter, he is expecting to be tip every single time.

Keep the Change can be a little outrages. I personally don't feel that I should tip for every single services, like the mailman, but I also think that tipping should be given when service is needed.

For instant, I was at a high end restaurant with my caregiver and the waiter offered to give my staff a break and offered to help me with...more
A pretty good read on various areas where people tip and where you might not think to tip. The author talks to a variety of people, some of whom you might expect: waiters, taxi drivers, doormen, etc. as well as some you might not, pet groomers, prostitutes and card dealers. Overall it was pretty fascinating to see who are good tippers, who are bad, and what people do to get tipped, since so many people working in these industries survive on tips.

I found it somewhat frustrating that the author te...more
I read "Keep the Change," a follow up to Dublanca's first book "Waiter Rant" because I was very entertained the first time around. This work takes on a more investigative journalistic approach, which I found enjoyable and surprisingly informative. Discussing the economy of gratuity, Dublanca's quest to become a Tipping Guru took him to some of the seedier sides of our culture, exposing the both the necessity and etiquette of greasing the palms for those who provide services many often take for g...more
Great book. It shed light into the world of tipping. I thought I was a pretty good tipper, however I learned that there are people I should be tipping and didn't! Now I know. I appreciated the insight into the bathroom attendants also. I always wondered if I needed to tip for them handing me a a paper towel. Now I know the protocol. I'm looking forward to reading waiter rant. I really enjoyed this book.
Probably 3 and 1/2 stars. The concept was interesting and I learned a lot about who I haven't tipped and probably should. But it felt too focused on sex workers, as though the author wrote this whole book as an excuse to write off going to strip clubs, etc. but that might just be because those are industries I have no interest in. The writing was okay. Overall, not a bad book.
Douglas Larson
This is the second book by this author who is a former restaurant waiter. This book is better written than his first and reads more fluidly. For this book Dublanica traveled around the country researching each and every profession where tipping is considered the norm and presents stories about the people he intereviewed. I found it enjoyable and informative.

I did find myself challenging Dublanica's explanation of the etymology of the word "tip". I have believed for many years that the word Tip...more
Mr WaiterRant went off to find out everything he could about tipping (in America). He goes a lot of places including Vegas and an S&M den in California. He talks to shoeshine guys, cabbies, valets, doormen, servers (of course)...

Truth told, if we gave the recommended percentages to every type of person that he profiles, our cost of living would rise considerably.

He does a good job of explaining how tips came to be, and at least makes an attempt at explaining how so many jobs have moved into...more
*Spoiler alert* It's about the relationship. A provider of a service earns a better tip if they establish a relationship. A consumer gives a better one if he or she values the relationship. It's as simple as that.

The joy of this book is Dublanica's writing. He blends humor, philosophy, sociology, history, and storytelling in such an enjoyable and informative way. His quest was inspired by an encounter with a bathroom attendant, which made him wonder whether or not to tip the guy and if so how mu...more
The intro is rather slow, though very interesting, informative and necessary. The chapters are a bit long, but filled with great stories and information everyone should know. Be sure to read the appendices, as they provide helpful information, as well. Who knew postal workers weren't allowed to accept cash gifts over $20? or that delivery personnel (FedEx, UPS) aren't allowed to accept cash at all?

Loved what the author had to say about men who wear flip flops! Reading the shoe-shine chapter gav...more
the ubiquitous tip jar makes me angry (really, you want a tip for taking donuts out of the case and putting them in a box?) but a day in the life of a barista was very interesting. this book may make you more cognizant of your own tipping behavior, e.g. are you a lousy tipper because you are a narcissist?
In this, his second book, Steve Dublanica studies the history and culture of tipping in America. He reaches some interesting conclusions about how and why we tip or don't tip. I also learned details behind many jobs in the service industry. Especially, some jobs I'd not thought much about before.

This book did make me stop and think about my tipping habits. True there were some occupations I could have gone without knowing so much detail about. But, he did help humanize some of those professions...more
This is the followup to Waiter Rant: Thanks for the Tip-Confessions of a Cynical Waiter, and I can't escape the feeling that it suffers just a bit from the author's subsequent lack of anonymity.

As an exploration of the history and culture of tipping, it's an entertaining ride. The first-person style works better at some points than others; I'm actually wondering if this disproves the theorem that the specific is universal.

If you've ever wondered how tipping took hold and how it makes the world g...more
I finally finished this book. I hope he comes out with something more humorous like his first, Waiter Rant. Nothing, in my opinion, can hold a candle to that wonderful, witty, read. This, however...hmmm. I am grateful for Steve's info on tipping. I didn't really need to know the history, but I understand why it's in there. I learned a few things on tipping in hotels; some I followed, some I did not. I learned about holiday tipping that was helpful. However, for those of you that are interested w...more
Rob Warner
Starts out raw, so you may want to skip the intro, and it has a couple chapters in the middle that are candidates for skipping as well (depending on your sensitivities--you'll know them when you see them).

This is a great followup to Waiter Rant, and explores in depth the subject of tipping, from its origins to its motives to its effects and current practices. Extremely readable, full of stories that entertain and reveal, Keep the Change moves along at a rapid clip. Dublanica doesn't shy from dr...more
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The Waiter waited his first table at age thirty-one. In 2004 the author started his wildly popular blog,, winning the 2006 "Best Writing in a Weblog" Bloggie Award. He is interviewed regularly by major media as the voice for many of the two million waiters in the United States. The Waiter lives in the New York metropolitan area.
More about Steve Dublanica...
Waiter Rant: Thanks for the Tip-Confessions of a Cynical Waiter Waiter Rant

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