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Operations management deals with the management of the creation of goods and the delivery of services to the customer. It plays an essential role in the success of any organization. In this book, Andrew Greasley provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries. ...more
Paperback, 562 pages
Published December 21st 2009 by John Wiley & Sons
(first published January 18th 2006)
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