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Spirit to Serve Marriots Way
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Spirit to Serve Marriots Way

3.48 of 5 stars 3.48  ·  rating details  ·  93 ratings  ·  10 reviews
In the bestselling tradition of The HP Way, The Spirit to Serve describes how one of the most successful hoteliers of the twentieth century built Marriott International from a respectable $50-million-a-year enterprise into the mammoth $9-billion multinational giant of today.

Told in the words of J. W. Marriott, Jr., The Spirit to Serve distills years of hard-earned wisdom a
Paperback, 216 pages
Published January 1st 1997 by Harpercollins Publisher
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Interesting review of the Marriott Corporation's history and rise to power. I would have liked to hear more stories of how it got started - lots of info on how Mr. Marriott believes they succeeded - things like treating employees like customers, standard work, customer focus, listening, etc.
This is a great business book and really explains how one man's philosophy transformed a company into a hospitality empire. "Take care of your employees, and they will in turn take care of the customers." It's no wonder I have worked for the company for 6 1/2 years.
Matt Dicker
Why did I read this? I was staying in a Marriott hotel in Scottsdale, Arizona, finished the only book I had with me, and had nothing else to read but the complimentary copy left in the room.
I found this book in a box of old stuff, so I read it. If you own a hotel...or maybe even another business...this book might interest you. I don't. It didn't.
One of the easier to read books about business. I enjoyed the little known facts about the Marriott business and the life lessons Mr. Marriott includes throughout.
Read bits and pieces of this book. Basically tells Marriott's philosophy into running his business.
Did you all know that this book is sitting atop the Book of Mormon in many Marriott rooms?
Hut Coats
Good book. Basic stuff but nice to read the Marriott story and set it in action.
Wilson Luong
This book makes me want to be a Marriott
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