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Failure to Communicate
by
Holly Weeks
Paperback, 256 pages
Published
May 4th 2010
by Harvard Business Press
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The main idea I got from this is to maintain balance, or self respect, even when people are throwing you off through the way they are talking. And to take a long view of how the conversation is going. I didn't like the parkour analogy which just repeated itself without becoming any better or revealing any new facet. I did like that the book focused specifically on business situations / examples.
NNLM - Caring for your mind (mental health) class - Summer 2011 - This book was mentioned.
Practical, applicable advice for keeping tough conversations from going completely, horribly wrong.
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useful info. now to actually be able to use it.
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