false http://photo.goodreads.com/books/1178232655m/774088.jpg 774088 7 We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. <I>Difficult Conversations</I>, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --<I>Howard Rothman</I> 760137 1999 Difficult Conversations: How to Discuss what Matters Most total:333|5:91|4:134|3:83|2:19|1:6| 333 1284 607 81 4 3 false false Mon Aug 01 00:00:00 -0700 2005 Wed Aug 08 13:09:20 -0700 2007 Wed Aug 08 13:13:12 -0700 2007
The best piece of adv...more...]]> 5 0 false false Mon Sep 01 00:00:00 -0700 2008 Wed Jul 01 11:00:08 -0700 2009 Wed Jul 01 11:34:59 -0700 2009 more...]]> 4 2 false false Sun Jul 01 00:00:00 -0700 2007 Thu Jul 12 06:45:31 -0700 2007 Thu Jul 12 06:47:10 -0700 2007 4 2 false false Fri Dec 29 22:38:07 -0800 2006 Sun Feb 11 19:48:43 -0800 2007 5 1 false false Fri Feb 01 00:00:00 -0800 2008 Mon Mar 17 19:31:15 -0700 2008 Mon Mar 17 19:32:29 -0700 2008 5 0 false false Wed Feb 01 00:00:00 -0800 2006 Sun Jan 18 10:14:37 -0800 2009 Sun Jan 18 10:19:26 -0800 2009
I actually bought several copies and give them to friends regularly whenever ...more...]]> 0 0 false false Fri Oct 02 09:53:22 -0700 2009 Fri Oct 02 09:53:22 -0700 2009 more...]]> 5 0 false false Thu Sep 10 00:00:00 -0700 2009 Sat Aug 01 10:09:23 -0700 2009 Wed Sep 16 19:51:50 -0700 2009
I could summarize the recommendations of this book with one general rule: Treat people like you care about them and how they feel, and make it obvi...more...]]> 4 0 false false Fri Aug 01 00:00:00 -0700 2008 Fri Aug 15 19:59:25 -0700 2008 Thu Aug 21 19:12:01 -0700 2008
I broke my rule with this book, and I am really glad I did. The book contains so much useful and practical advice, and reading it definitely left me feeling empowered...more...]]> 4 0 false false Mon Aug 04 05:14:16 -0700 2008 Mon Aug 04 05:14:27 -0700 2008
I found this book both enlightening and difficult. Enlightening because of the simple concepts and principles one should adopt when handling diffic...more...]]> 5 0 false false Sat Jul 05 00:00:00 -0700 2008 Fri Jun 20 12:06:52 -0700 2008 Sat Jul 05 20:58:46 -0700 2008 more...]]> 1 0 false false Mon Dec 24 09:17:39 -0800 2007 Mon Jan 14 12:51:21 -0800 2008 more...]]> 5 0 false false Fri Jan 01 00:00:00 -0800 1999 Fri Feb 13 07:27:22 -0800 2009 Fri Feb 13 07:27:22 -0800 2009 I carry a...more...]]> 4 0 false false Wed Jan 30 19:52:39 -0800 2008 Mon Nov 19 15:53:05 -0800 2007 Wed Jan 23 14:58:04 -0800 2008 more...]]> 4 0 false false Tue May 05 09:24:31 -0700 2009 Tue May 05 09:32:48 -0700 2009 more...]]> 5 0 false false Tue Nov 24 00:00:00 -0800 2009 Wed Nov 04 19:54:46 -0800 2009 Tue Nov 24 12:38:23 -0800 2009 more...]]> 4 0 false false Mon Jun 01 00:00:00 -0700 2009 Sat Jul 25 12:40:50 -0700 2009 Sat Jul 25 12:42:25 -0700 2009 more...]]> 5 0 false false Fri May 01 00:00:00 -0700 2009 Wed Jul 22 12:06:22 -0700 2009 Wed Jul 22 12:06:22 -0700 2009 more...]]> 4 0 false false Wed Apr 30 13:12:37 -0700 2008 Sat Apr 19 19:22:09 -0700 2008 Wed Apr 30 13:12:37 -0700 2008 more...]]> 5 0 false false Sat Mar 15 00:00:00 -0700 2008 Wed Mar 26 08:55:59 -0700 2008 Wed Mar 26 09:07:27 -0700 2008 more...]]> http://www.goodreads.com/book_link/follow/8?book_id=774088