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Dealing with Difficult People (Creating Success)

3.16  ·  Rating Details ·  118 Ratings  ·  15 Reviews
Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved.

Dealing with Difficult People looks at individua
...more
Paperback, Revised Edition, 160 pages
Published January 3rd 2010 by Kogan Page (first published January 1st 2002)
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Community Reviews

(showing 1-30)
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Ben
Dec 07, 2010 Ben rated it liked it
Shelves: angry, human, relations
A book with many good ways to handle problems with other people. I learned several methods of confronting an angry customer. Well worth a read if you work with the public. First don't take it personally. What do you want to get out of the encounter? Let me see if I understand what you are saying. I anm sorry you are so crsoo, but we need to deal with this rationally. Count form 1 t 20 backwards bullies need two things an audience and a victim. Acknowledge theeeeeeir anger. THen ask a question. T ...more
Adam
I recommend taking the author's advice in the preface: don't read this book from cover to cover. Read sections that apply to situations as they arise. Reading through (as I did) is not as useful, because the book has quite a bit of repetition from one section to the next.

One section worth reading at the outset is Chapter 2, in which the author outlines seven categories of difficult people. This was my favorite part of the book; I found it helpful to mentally sort difficult people to prepare for
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Darren
Sep 05, 2016 Darren rated it it was amazing  ·  review of another edition
A simple concept presented in a simple guide, namely how to deal with difficult people in whatever situation you may encounter them. It might even help your marriage survive…

The author sets out in a fairly easy-to-understand way to explain what makes some people difficult and how you can tone down their aggression, bluntness or plain unpleasantness. No miracle cure can be offered but you learn techniques to overcome this, if not necessarily enabling you to turn the other cheek. Maybe, if you are
...more
Mandy
5 STARS

I love books that start out with "this is not a book written to be read from cover to cover, but a book to dip into" (a bit paraphrased). I went ahead and read it cover to cover after all, and it suited me just fine.

I appreciated the humor Liley brought to each page, without seeing humor in every situation we come to, life becomes too hectic. This book is filed with helpful examples to bring to every circumstance we come to contact with in dealing with other human beings to make our over
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Emma
This book was really helpful for me as I am trying to become a better supervisor and employee.
I know each and every one of these difficult people and I'm one of them, so with the advice in the book I'm gonna change for me and my staff.
Muhammad Khan
Disappointing read. Nothing is covered in detail - more in prose as if summarizing points for a presentation. Appears to have merely summarised points from more detailed works...
Barbara Ab
Abbastanza interessante e fatto bene, ma è più che altro un libro scritto per dirigenti che devono gestire impiegati difficili.
Cercavo un libro su come "sopportare" colleghi difficili.
Fiona Robson
Jul 27, 2011 Fiona Robson rated it liked it
This was okay, but nothing I haven't heard before and very difficult to apply to situations in reality.
Nisha Mendonsa
Nisha Mendonsa rated it it was ok
Feb 03, 2016
Thomas Lowe
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Mar 25, 2016
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Aug 04, 2012
Mary L. Strife
Mary L. Strife rated it it was amazing
Jan 18, 2016
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Feb 17, 2017
Booklover1951
Booklover1951 rated it it was ok
Aug 27, 2015
Rahul
Rahul rated it did not like it
Aug 09, 2015
Lim Tatt
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Jan 06, 2015
Cathy Kilburn
Cathy Kilburn rated it liked it
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Occupo
Occupo rated it it was ok
Jan 28, 2012
Dr K R Taylor
Dr K R Taylor rated it did not like it
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Stacey Huang rated it liked it
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Dr_fatto
Dr_fatto rated it it was ok
Sep 26, 2013
Tara Choate
Sep 14, 2011 Tara Choate rated it did not like it  ·  review of another edition
Nothing very useful. Very disappointing.
Moni Smith
Moni Smith rated it liked it
Jan 14, 2016
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