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Dealing with Difficult People (Creating Success)

3.14 of 5 stars 3.14  ·  rating details  ·  74 ratings  ·  10 reviews
Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved.

Dealing with Difficult People looks at individua
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Paperback, Revised Edition, 160 pages
Published January 3rd 2010 by Kogan Page (first published January 1st 2002)
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Community Reviews

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Ben
A book with many good ways to handle problems with other people. I learned several methods of confronting an angry customer. Well worth a read if you work with the public. First don't take it personally. What do you want to get out of the encounter? Let me see if I understand what you are saying. I anm sorry you are so crsoo, but we need to deal with this rationally. Count form 1 t 20 backwards bullies need two things an audience and a victim. Acknowledge theeeeeeir anger. THen ask a question. T ...more
Emma
This book was really helpful for me as I am trying to become a better supervisor and employee.
I know each and every one of these difficult people and I'm one of them, so with the advice in the book I'm gonna change for me and my staff.
Gina
Quick and dirty review of dealing with people with challenging personalities.
حمود الجريّد
many good examples and situations. First rule "Don't take it personally".
Adam
I recommend taking the author's advice in the preface: don't read this book from cover to cover. Read sections that apply to situations as they arise. Reading through (as I did) is not as useful, because the book has quite a bit of repetition from one section to the next.

One section worth reading at the outset is Chapter 2, in which the author outlines seven categories of difficult people. This was my favorite part of the book; I found it helpful to mentally sort difficult people to prepare for
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Barbara Ab
Abbastanza interessante e fatto bene, ma è più che altro un libro scritto per dirigenti che devono gestire impiegati difficili.
Cercavo un libro su come "sopportare" colleghi difficili.
Fiona Robson
This was okay, but nothing I haven't heard before and very difficult to apply to situations in reality.
Cindy
Didnt offer any major insight, felt the book was a bit all over the place.
Tara Choate
Nothing very useful. Very disappointing.
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