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One Minute Service: Keys to Providing Great Service Like Disney World
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One Minute Service: Keys to Providing Great Service Like Disney World

3.67  ·  Rating Details ·  9 Ratings  ·  1 Review
All successful organizations revolve around the care and feeding of customers. First impressions are critical; little things make a big difference; attitude and likability are vital attributes; and recovering from service mistakes quickly is essential. These are just three tenets emphasized through this unique and quick read. Loaded with action-ready, immediately ...more
Hardcover, 162 pages
Published September 1st 2009 by DC Press (first published 2009)
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Debbie
Aug 13, 2011 Debbie rated it it was amazing
I highly recommend this book for any manager, employee, or business owner who is interested in moving from "good" to "exceptional" in the realm of internal and external customer service.
Andy Gremillion
Andy Gremillion rated it it was amazing
Nov 25, 2012
Judi Ferrari
Judi Ferrari rated it it was amazing
Nov 02, 2013
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Laura England-Biggs
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