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One Minute Service: Keys to Providing Great Service Like Disney World
All successful organizations revolve around the care and feeding of customers. First impressions are critical; little things make a big difference; attitude and likability are vital attributes; and recovering from service mistakes quickly is essential. These are just three tenets emphasized through this unique and quick read. Loaded with action-ready, immediately ...more
Hardcover, 162 pages
Published September 1st 2009 by DC Press
(first published 2009)
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