If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

3.97 of 5 stars 3.97  ·  rating details  ·  79 ratings  ·  11 reviews
A captivating book, filled with stories and examples, will leave its readers inspired with fresh insights and new hope. A must for every hospital manager's library and required reading in every health care curriculum.
Hardcover, 203 pages
Published June 1st 2004 by Amer Hospital Assn (first published 2004)
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My primary background is in hospitality, but I recently started volunteering as a patient advocate in a local hospital. I'm also a Disney fanatic. When my supervisor mentioned this book I knew I had to read it.

While I completely agree that customer service/loyalty should be a priority in any setting and all companies must maintain a certain edge to be successful. I'm still a little unclear why it so important in the medical setting. I know it has to do with ratings and other things but I didn't...more
Jaime L.
I am such a fan of this book. By shifting an organizations focus from efficiency to customer service, a hospital can realize some very tangible benefits. Lee does an exceptional job combining concepts with examples to help the reader better understand the information.
Relevant to health care as well as to many service industries, a refreshing way to think about goods, services, and experiences delivered to a customer; highly recommended for those who lead or manage an organization, department, or group of individuals.
Really easy read, which makes the difference between satisfied customers and LOYAL customers very clear. Fred Lee tells the story about something serious (patient loyalty) in a funny and down to earth way.
Deanna Peshl
Anyone who works in a hospital should read this. Really enjoyable and worth the short read. I was inspired and encouraged!
jiwa rasa
Buku ini mencetuskan pandangan baru terhadap pengurusan hospital. Sebenarnya banyak persamaan antara hospital dan Disney.
Lainie Messina
Simple. Inspirational. I did a LOT of highlighting, which for me is the sign of a great book
This was very interesting, good correlation between Disney and hospitals service goals
Joyce Login
Not a complicated plan for success. Treat people with kindness and communicate.
Steve Corley
Was recommended by a respected colleague. Interesting and thought provoking.
I wish Disney ran everything.
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