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Operations management is important, it is exciting, and it is challenging. It is concerned with creating the products and services upon which we all depend and creating products and services is the very reason for any organization's existence, whether that organization be large or small, manufacturing or service, for profit or not for profit. Operations management is also ...more
Unknown Binding, 794 pages
Published January 1st 2004 by Pearson Education
(first published 1995)
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Feb 27, 2015 Madalina rated it 3 of 5 stars · review of another edition
While exhaustive in general, the book is has shoddy quantitative explanations (ch. 4 Little's Law, for example). New terms are poorly defined, the explanations are incoherent and usually either oversimplified or rushed.