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Delivering Happiness: A Path to Profits, Passion, and Purpose

4.01 of 5 stars 4.01  ·  rating details  ·  20,292 ratings  ·  1,256 reviews
Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .
Sound crazy? It's all standard operati
Audio CD, 0 pages
Published June 7th 2010 by Business Plus (first published January 1st 2010)
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Otis Chandler
Tony Hsieh has some nerve suggesting that he built a billion dollar company in pursuit of happiness. But the surprising thing is I actually think he's onto something. Something that cuts through a lot of corporate BS and really makes sense.

Tony's thesis is basically that, whatever our intermediate goals in life are (get your dream job, make a lot of money, find the right girl, etc), our ultimate goal is simply to be happy. And what's more, (this is the key), happiness in life has to come from y
Ryan Kent
Nice and honest account of Tony Hsieh's history. I'm not sure how much of his success I account for his 'genius', or simply his being in the right place at the right time. I wonder if his devotion to Zappos was really based on his gut instinct that the company would succeed, or if that is a story he has told himself to cover the fact that he was simply desperate to have it work since all of the other efforts he had funded had failed and he had wasted his riches on partying and 'finding himself'. ...more
I haven’t read many business books, but when the “Delivering Happiness’ bus came to my workplace, I received a free copy, so I thought I’d give it a try.

I understand that this isn’t a ‘tell all’ or an autobiography, but what you get is a scrubbed clean Channel One telling of how to succeed in business without really trying. In a time when many people are anything but happy in their workplaces, I found the book to be more of a guide to start a Fraternity, except without any mention of drugs and a
I was already pretty familiar with many of the more unique aspects of Zappos' customer service-oriented culture, which may be why I wasn't blown away by this abbreviated history of the company. Hsieh front-loads the reader right off the bat by warning you that the book is a vague autobiography and company history and business manifesto, but it still feels like it glosses over all three. The most interesting revelations about Zappos' founding and development was how close Zappos (and Hsieh himsel ...more
Jacob Mclaws
I like that Tony Hsieh is so straight forward about what he writes. It makes it easy to follow the story of his founding Link Exchange and then running Zappos. This isn't a groundbreaking book and the existential stuff at the end is a bit overkill for a book like this, but I appreciate the intent and I think all in all this is a great story of a entrepreneurial hustler that had some good team building habits.

Thought experiments I want to do occasionally:

When he gets offered $20 million dollars f
John Cass
I'm not sure that Mr. Hsieh really knew what he was doing most of the time. He was obviously quite young when he enjoyed his initial success with LinkExchange, and it's hard to tell wether or not there was ever any sound basis for the decisions he made.

I liked his ideas on 'Ask Anything', and how a business should be obsessed with its customers in order to remain successful over the long term. The book also provides some interesting insights as to what it was like to start one's career right at
I enjoyed reading about the story of Tony Hsieh and Zappos here more than anywhere else because of the way he tells the story. He openly admits he's not the perfect writer, but I definitely agree with some other reviewers here that it makes the story seem much more personable and believable. Although there were some positions he maintains I disagree with, the fact-of-the-matter way he talks about his background and his eventual work with Zappos makes him seem like a person who really is striving ...more
ще одна книжка з низки радше практичних, аніж "літературних". і, тим не менше, у ній таки сидить муза. вона уникає повчань чи "тикань" з кожної сторінки. вона - як серіал "друзі" з усіма недоліками і класнощами емоційного плану, гг. адже створити міцнезну корпоративну культуру в іще молодій компанії, зростання якої навіть попри глобальні кризи виявило неймовірні темпи, написати книгу і породити цілий рух, який нині продовжує підживлювати тисячі молодих бізнесів? ого. це як суперзум чи googlemaps ...more
In the words of Oprah, "What a GREAT read!"

Overall the book provided great insight into the struggles many entrepreneurs experience, and sometimes don't share. I doubt Tony wrote this book as a way to toot his own horn, but after reading about his (and Zappos) journey, I wouldn't judge him if he did :)

Tony seems like the type of person who was destined for greatness. If it wasn't Zappos, he would have "made it" with another company. I especially loved the friendships he maintained and purposely
Jay Baron
My first dabble into the world of feel-good hippie business books. I've heard a lot of good things about Zappos, and since I've recently been trying to drive a higher purpose into my own customer service career I figured it may be a good time to start checking into some of these motivational / inspirational reads.

That said, I've got a good sense for BS and this book passes the test as being direct and honest, much better than I was expecting. The CEO's stories begin like an autobiography, detail
It's not often that I sit down and devour an entire book in one day, but today I read Tony Hsieh (CEO of Zappos') new book 'Delivering Happiness' cover to cover.

Some of my favorite classes in college were the Entrepreneurship classes I took through the Wellesley/Olin/Babson consortium. Not only were we given hands on assignments that had us creating our own businesses, but we were also introduced to a large reading list of inspirational books, and perhaps most importantly we encouraged to contin
Zappos' CEO Tony Hsieh has some interesting things to say about business. In Delivering Happiness, a book that is part memoir and part business development story, Tony shares the lessons he's learned from a lifetime of trying to figure out how to make money and the unexpected places that journey ultimately led him.

The first part of the book covers Tony's personal history, including his first childhood attempts at turning a profit, his college restaurant efforts, and his co-founding of LinkExchan
Andreas Ernst
I really enjoyed reading this book. It is an easy and quick read and tells the fascinating story of Zappos from its founding days until it was acquired by Amazon for $1.2B in stock. The book in particular drills into what makes Zappos so special. Delivering Happiness: A big part of that at Zappos is delivering outstanding customer services and a creating and maintaining an outstanding company culture where employees and other stakeholders thrive. A great read for anyone who is interested and fas ...more
Emi Markovska
The way he began presenting his story was not highly convincing though (for me). We repeatedly hear the success stories built upon a lot of trial-and-error, risk taking and being lucky. While these are important factors leading to large-scale success, the truth is that there is a great portion of companies that on the same way fail (because of being not so lucky? :) ).

As he moved from profits to profits and passion, he got my full attention :) What I loved the most is their main drive - "wow"-in
Thoa Nguyen
Delivering Happiness is an amazing book. Through Tony's real stories, we can see that he is a great man with the ambition of making the world happier. Tony has talked about the development progress, the interesting culture of Zappos which, I believe, will be useful for most of businessmen. Let's apply the formula Profit + Passion + Purpose to be more successful!
Just what the title says - "Delivering Happiness"! It did it for me. Tony delivered happiness to my world. Very inspiring, funny at times, unique & emotional. I am officially head over "heels" in love with Zappos (pun intended). Review coming soon ♥
Miêu Tặc
This is the last book in MMT4 learning journal.

The first part is quite interesting and fun while the second one is thrilling. I find the third part was not written so good because there are so many concepts to digest about company culture and core values.

There are also three frameworks of happiness, and I prefer the third one Three Types of Happiness: Pleasure, Passion, and Higher Purpose. The higher-purpose type of happiness is about being part of something bigger than yourself that has meaning
Delivering Happiness, written by the CEO of Zappos, Tony Hsieh, is a book in two parts. The first is strongly autobiographical, weaving together a personal history of Zappos with tales of Tony's formative years and early entrepreneurial ventures. It is frank and authentically told. The second section, by presenting a detailed account of the values and service-centered practices of Zappos, almost feels like a "how to" guide on building corporate culture and identity. This section, which includes ...more
Recommended by Kate Burgess at FulfillNet.

Easy read. Some takeaways:

- Pg. 65 "Don't play games that you don't understand, even if you see lots of other people making money from them."

- Pg. 136 "Ask Anything" idea. Employees are encouraged to send an email and ask any question they want. The anonymous questions and answers are compiled each month and emailed to the entire company.

- Pg. 149 Re: the Culture Book..."if someone asked you to recite your corporate values or mission statement without lo
Shankar Ganesh
Tony is extraordinarily honest. That's one thing you'll realize a few pages into this book.

The book starts with a cute anecdote about how Tony fantasized on making huge money from several little projects like the worm farm, or the button making guide. Tony goes on to talk about how he disliked his day job at Oracle and how he started LinkExchange, worked hard and sold it to Microsoft. Tony actually began despising the work culture that had formed in his company because of hiring people very quic
Chad Warner
May 05, 2011 Chad Warner rated it 4 of 5 stars  ·  review of another edition
Recommends it for: college graduates, entrepreneurs, businesspeople
Recommended to Chad by: Dean Whittaker
Shelves: business, non-fiction
This isn’t your typical “follow these steps for business success” book. Tony Hsieh, CEO of, tells the story of his life (so far), with many lessons mixed in. I found Hsieh’s story as entertaining as many fictional stories I’ve read, and I felt enlightened and motivated by his insights on business and life. Hsieh explains how Zappos came to achieve its purpose: delivering happiness to employees, customers, and vendors. The main takeaway: experiences and relationships make people happie ...more
Wow, I loved this book! I've probably had it since it first came out in 2010, but finally decided to try the first chapter since I've been reading a lot of fiction lately and thought it was time for some non-fiction. I was surprised that it immediately became hard to put down. The first part is mostly autobiographical, and Tony Hsieh shares several enjoyable and humorous stories about various entrepreneurial enterprises he got involved in in his youth to make money. He also covers starting LinkE ...more
Ronaldo Ricioli
Depois de longo tempo sem escrever sobre minhas leituras, retorno com este livro fantástico do CEO da Zappos Tony Hsieh. Em Delivering Happiness “A Path to profits, passion, and purpose” o autor procura escrever da mesma forma como fala sua história de sucesso como empreendedor, utilizando como personagem principal o site de e-commerce Zappos.

O livro é apoixonante, linha claras e diretas, ótimo ritmo, histórias interessantes e inspiradores, Tony traz o autor para dentro de suas peripécias como d
Al Argo
"Identify and Implement Your Core Values!"*

Over the weekend I finished reading a book titled "Delivering Happiness" by CEO Tony Hsieh

It's a great read for anyone is sales, leadership, small business or e-commerce.

One interesting observation is Tony’s focus on the development of the Zappo’s core values which of course drives the company culture.

Starting with a list of about 50 possible values they narrowed their list down to the following 10 values.

1. Deliver WOW Through Service
2. Embr
I was aware that Zappos has a strong reputation for customer service and as a great place to work, so I was excited to receive a “first reads” copy of Delivering Happiness by Tony Hsieh (thanks goodreads!). What a terrific book - part autobiography, part exploration into the art and science of happiness, and part business case study in culture and customer service leadership. It's easy to read, humorous, honest and inspirational.

The most valuable takeaway for me is an appreciation for the “Zapp
Shannon *Eboni Scarlett* Holliday
I am absolutely blown away by this book! Tony Hsieh (pronounced Shay) the CEO of Zappos spoke to my passion to encourage businesses to forefront and drive customer service within their organizational culture which essentially is the brand. This book makes clear the importance of running a business from the bottom to top as opposed to the traditional iron clad top to bottom structure. By sharing with the world the cohesion that existed between Tony, colleagues and employees within the company thr ...more
I enjoyed this book. It start off with Tony's back story from University to Link Exchange and eventually Zappos. Its a great journey riding the highs and lows with Tony. Whilst I've never shopped there (despite being an Amazon regular), Zappos really does sound like an amazing company both to shop with and to work for. I liked the way they arrived at their company values and how employees that fit the values are more important than the otherwise "right" employees. Its a really down to Earth book ...more
Viet Hung Nguyen
I bought this book on March 22, 2011 and knew that it is a good one. Yet, I haven't read it till now, after 2.5 years. It was a fast read. I completed it in 3 days. What I would say is that I agreed with most of the suggestions and practices at Zappos and I believe that if any companies do those principles, it would yield nothing less than happiness and success. What would surprised me the most not the success at Zappos. It was not. What kept me to keep reading was that my partners at KMS (the c ...more
Tyler Franklin
This review has been hidden because it contains spoilers. To view it, click here.
Part memoir, part Zappos’s history, and part business advice, Delivering Happiness is an honest and transparent account of how to obtain happiness in business as well as in life.

I still remember the first time I really heard about Zappos. It was in college in my management class when we watched a video about Amazon’s acquisition of Zappos as well as the philosophy lying behind each company. After watching the video I remembered thinking how fun it would be to work for Zappos and it’s no wonder
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In 1999, at the age of twenty-four, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he cofounded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO. He helped Zappos grow from almost nothing to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazine’s annual “Best Places to Work For” list ...more
More about Tony Hsieh...
Delivering Happiness: A Path to Profits, Passion, and Purpose; A Round Table Comic Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits L'entreprise du bonheur (Zen business) (French Edition) Emotional Equations: Simple Truths for Creating Happiness + Success A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

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“Money alone isn't enough to bring happiness . . . happiness [is] when you're actually truly ok with losing everything you have.” 23 likes
“Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).” 14 likes
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