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The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts

3.70  ·  Rating Details  ·  240 Ratings  ·  23 Reviews
From one of the most trusted and bestselling brands in business training and throughout the world, The 5 Essential People Skills shows how to deliver a message to others with power and clarity, how to build loyalty and inspire creativity by demonstrating assertiveness, and how to be assertive.

Put these five essential skills to work and begin your transformation!

Have you e
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Paperback, 256 pages
Published November 17th 2009 by Touchstone (first published 2004)
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Cassidy Shea
Jun 08, 2011 Cassidy Shea rated it did not like it  ·  review of another edition
man, this books sucks. i picked it up at the library, wanting to read some material about assertiveness, and i was seriously disappointed.

this book is all over the place. it reads like some low-functioning stoner's thesis paper. it's disorganized. it's full of typos (page 78 has some bizarre underscore additions like_this). it has a huge lack of concrete examples to support its theories (which also makes it a really dull, textbook-ish read). and it's just plain bad writing. i wish i could rememb
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Elizabeta
Might be useful for working in a corporate world. It was an ok book, but still not as great as "How to Win Friends and Influence People".
Waldo Jones
Aug 30, 2015 Waldo Jones rated it it was amazing  ·  review of another edition
This book did not teach me anything new, though it did inspire additional unrelated thoughts that taught me very valuable lessons.

For some people, this book will definitely give you extreme value.
For others, you may be educated enough that these principles are common sense and are already practiced during your everyday life. However, even if you are the latter category, the very act of reading this book will initiate valuable thinking. Dale Carnegie is very good at getting your mind going in t
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Muhammad Habib
Mar 13, 2014 Muhammad Habib rated it really liked it  ·  review of another edition
makes you think, but you have to want to be better first
Mihai Pintilie
The 5 essential people skills summary



Assertiveness is the mature response, first understand your position then formulate the professional argument
Making reasonable requests and making clear that you make a point
Be objective, detached
Be the objective arbitrage who supports your interests not the other person s, but make them see you are calm and objective and fair, strive for a win win understanding

Don't dress to alienate people, to get tagged
Talk loudly and be specific, pauses in speech are goo
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Eugene Kok
Oct 26, 2013 Eugene Kok rated it liked it
This book took me trouble to go through, as It delve deep into the fear or being assertive. This is especialy through when you are in Asia and being assertive or too commanding is not an encouraging trait. However as after I read this book, I found out that being assertive its actually good, it helps to build self confidence and also respect from your circle of friends or those who you interact with.

In being assertive, I learned that shouting on top of your lungs does not count as assertive, tha
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E
Feb 15, 2010 E rated it really liked it
Five steps to asserting yourself in business

Dale Carnegie was the original self-help guru. His book How to Win Friends and Influence People is a classic. First published in 1936, it has sold 15 million copies and remains popular. Carnegie's ability to inspire people is legendary. This contemporary bestseller from the Dale Carnegie Training organization distills Carnegie's teachings about business relationships into five common-sense principles for creating positive, persuasive interactions. get
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Brenda
Feb 09, 2016 Brenda rated it it was amazing  ·  review of another edition
This book was really good. It teaches you how to deal with all kinds of people. You need to figure out what kind of person they are and then know how to talk to them successfully. These are all great skills to have. There are many difficult people to deal with.
James Pritchert
I read this as part of my then study of leadership and management. I read it because of the Dale Carnegie link but I did get some hints out of in. It is always good to take in some new ideas about management.
Ingvar Bjarnason
Jan 17, 2016 Ingvar Bjarnason rated it really liked it  ·  review of another edition
A decent book as such. Mostly stuff you already would know and relate to but always good to remind oneself every so often of how to be a better manager and in fact a better person.
Mark Manderson
Apr 05, 2015 Mark Manderson rated it really liked it  ·  review of another edition
It's one I'll keep in my library to refer to. Some great aspects in the first 50 pages.
John
Jun 05, 2015 John rated it it was ok  ·  review of another edition
Shelves: audio-versions
I enjoy Dale Carnegie
This presentation I did not
(I couldn't even pass a quiz on it right now)
Jared
Apr 17, 2011 Jared rated it did not like it  ·  review of another edition
I have read a lot of leadership, self-help, and management books. I couldn't even get through this one and had to put it down before finishing. I felt like this one was way too basic, but was written in a way that was trying to sound very complex. Just didn't read very well. I wouldn't recommend this book. There are lots out there much better if you are trying to improve your leadership and people skills.
Linda Newman
Apr 11, 2011 Linda Newman rated it it was amazing  ·  review of another edition
Shelves:
This book is from Dale Carnegie Training. I am just over half way thru. It is most helpful in that it tells how, just as the extended title says, how to assert yourself, listen to others and resolve conflicts. It talks of the difference between assertive behavior (good) and aggressive behavior (bad). Written in an easy-to-read style and at the end of each chapter there is are workbook sections.
Wilde Sky
This book offers a guide on how to handle people (principally) in business situations.

Some of the sections are quite interesting. The most useful parts were the quotes from Carnegie at the start of each chapter.
Gina Long
good tips and some very unspecific exercises on handling many personality types and maintaining control. This is a good read for people in leadership positions who have difficulty keeping the floor during meetings.
Ethan
Jun 03, 2012 Ethan rated it liked it  ·  review of another edition
Shelves: self-improvement
Good basic skills. It reminded me of some things I hadn't thought of recently but wasn't anything terribly new or innovative for me.
Krys Gut
The ideas are good for all. The format is overly repetitive and some of the examples seem a little simplistic.
Shane
Aug 09, 2012 Shane rated it liked it  ·  review of another edition
If u read a lot of Dale Carnegie you already know a lot of what is covered here.
Eva
Feb 14, 2014 Eva rated it did not like it  ·  review of another edition
it's not Carnegie original work.. unfinished with no intention to re-read
Eric
Jan 17, 2011 Eric rated it did not like it  ·  review of another edition
Boring. I had to read it for a work thing.
Fernando
Jul 22, 2013 Fernando rated it really liked it  ·  review of another edition
I like it. Good ideas. Concise.
Matt
Jul 13, 2008 Matt rated it it was amazing  ·  review of another edition
an excellent introduction for those starting a career.
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Dale Breckenridge Carnegie (originally Carnagey until 1922 and possibly somewhat later) (November 24, 1888 – November 1, 1955) was an American writer and lecturer and the developer of famous courses in self-improvement, salesmanship, corporate training, public speaking and interpersonal skills. Born in poverty on a farm in Missouri, he was the author of How to Win Friends and Influence People, fir ...more
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“Získávejte sílu z pozitivních věcí a nepodrývejte si ji soustředěním na negativa.” 1 likes
“Recondition your reactions to dominant people. Try to visualize yourself behaving in a firm manner, armed with well-prepared facts and evidence. Practice saying things like “Hold on a minute—I need to consider what you have just said.” Also practice saying “I’m not sure about that. It’s too important to make a snap decision now.” Don’t cave in for fear that someone might shout at you or have a tantrum. Have faith that your own abilities will work if you use them. Non-assertive people are often extremely strong in areas of process, detail, dependability, reliability, and working cooperatively with others. These capabilities all have the potential to undo a dominating personality who has no proper justification. Recognize your strengths and use them to defend and support your position.” 0 likes
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