If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice
While companies search the world over to benchmark best practices, vast treasure troves of knowledge and know-how remain hidden right under their noses: in the minds of their own employees, in the often unique structure of their operations, and in the written history of their organizations. Now, acclaimed productivity and quality experts Carla O'Dell and Jack Grayson expla...more
Hardcover, 256 pages
Published November 10th 1998 by Free Press
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