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The Customer Is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong
by
A.J. Adams
Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test.
Readers get a collection of insights and stories from the popular Web site NotAlwaysRight.com. The book and site showcase customer-relations horror stories everyone
...morePaperback, 256 pages
Published
October 1st 2009
by Andrews McMeel Publishing
(first published 2009)
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If you have ever worked ANY kind of customer service position, you will read this book and identify with nearly every anecdote. If you haven't worked customer service, you will read this, laugh, and say "Things like that don't REALLY happen, do they?" YES THEY DO.
For your consideration, my own anecdote:
I work in the property/evidence room for the local Police department. We often field calls from people who know the law better than the officers and try to impres...more
For your consideration, my own anecdote:
I work in the property/evidence room for the local Police department. We often field calls from people who know the law better than the officers and try to impres...more
As someone whose entire work history has been routed in some form of customer service or other (some telephony and some face-to-face) i have to admit there are some idiots out there. So imagine my amusement to discover a book dedicated to basically celebrating the idiocity of that small percentage of customers that no one in my line of work likes to meet.
Seriously, if you've ever had to deal with anyone who thinks they can still watch the telly without taking it out of the box, or ha...more
Seriously, if you've ever had to deal with anyone who thinks they can still watch the telly without taking it out of the box, or ha...more
Anyone who has a worked a shift in any form of retail has stories to tell of those customers; A. J. Adams has experienced this personally after working in various forms of retail. In 2007 he decided that retail employees needed a voice and created Notalwaysright.com. Since then many turn to this therapeutic website for catharsis, therapy, or just a good laugh; while others use it as their forum to voice their anger, shock, and dumbfoundedness at some of the people that exist in this world. Th...more
This book was hilarious. I've worked in retail just over three years now and I am a firm believer that if everyone worked one solid year in the lowest rung of retail, the world would be a better place. Anyone who's ever been asked whether they sell falcons, anyone who's ever been asked whether a completely different store sells tents, and anyone who's ever been asked why they can't see bacteria will enjoy this book.
Abby
marked it as to-read
These are stories taken from the blog Not Always Right. I'm hoping I can now remove some of the saved entries in Bloglines.
Very relatable for anyone in the service industry. I laughed out loud a few times.
some of the best contributions to www.notalwaysright.com . . . hilarious!
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cαss нαngs wιтн тнє cool ĸιds ♥
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