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<book id="685401">
  <title><![CDATA[Permission Marketing : Turning Strangers Into Friends And Friends Into Customers]]></title>
  <isbn><![CDATA[0684856360]]></isbn>
  <isbn13><![CDATA[9780684856360]]></isbn13>
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  <best_book_id type="integer">685401</best_book_id>
  <books_count type="integer">10</books_count>
  <default_description>Seth Godin, one of the world's foremost online promoters, offers his best advice for advertising in &lt;I&gt;Permission Marketing&lt;/I&gt;. Godin argues that businesses can no longer rely solely on traditional forms of &quot;interruption advertising&quot; in magazines, mailings, or radio and television commercials. He writes that today consumers are bombarded by marketing messages almost everywhere they go. If you want to grab someone's attention, you first need to get his or her permission with some kind of bait--a free sample, a big discount, a contest, an 800 number, or even just an opinion survey. Once a customer volunteers his or her time, you're on your way to establishing a long-term relationship and making a sale. &quot;By talking only to volunteers, Permission Marketing guarantees that consumers pay more attention to the marketing message,&quot; he writes. &quot;It serves both customers and marketers in a symbiotic exchange.&quot;&lt;p&gt;  Godin knows his stuff. He created Internet marketer Yoyodyne and sold it in 1998 to Yahoo!, where he is a vice president. Godin delves into the strategies of several companies that successfully practice permission marketing, including Amazon.com, American Airlines, Bell Atlantic, and American Express. Permission marketing works best on the Internet, he writes, because the medium eliminates costs such as envelopes, printing, and stamps. Instead of advertising with a plain banner ad on the Internet, you should focus on discovering the customer's problem and getting permission to follow up with e-mail, he writes. &lt;I&gt;Permission Marketing&lt;/I&gt; is an important and valuable book for businesses seeking better results from their advertising. &lt;i&gt;--Dan Ring&lt;/i&gt;</default_description>
  <id type="integer">962740</id>
  <media_type nil="true"></media_type>
  <original_language_id type="integer" nil="true"></original_language_id>
  <original_publication_day type="integer">6</original_publication_day>
  <original_publication_month type="integer">5</original_publication_month>
  <original_publication_year type="integer">1999</original_publication_year>
  <original_title>Permission Marketing : Turning Strangers Into Friends And Friends Into Customers</original_title>
  <rating_dist>total:247|5:75|4:95|3:60|2:15|1:2|</rating_dist>
  <ratings_count type="integer">247</ratings_count>
  <ratings_sum type="integer">967</ratings_sum>
  <reviews_count type="integer">450</reviews_count>
  <text_reviews_count type="integer">27</text_reviews_count>
</work>

  <average_rating><![CDATA[3.91]]></average_rating>
  <ratings_count><![CDATA[241]]></ratings_count>
  <text_reviews_count><![CDATA[27]]></text_reviews_count>
  <url><![CDATA[http://www.goodreads.com/book/show/685401.Permission_Marketing_Turning_Strangers_Into_Friends_And_Friends_Into_Customers]]></url>
  <authors>
        <author id="1791">
      <name><![CDATA[Seth Godin]]></name>
      <role><![CDATA[]]></role>
      <url><![CDATA[http://www.goodreads.com/author/show/1791.Seth_Godin]]></url>
      <average_rating><![CDATA[3.81]]></average_rating>
      <ratings_count><![CDATA[4059]]></ratings_count>
      <text_reviews_count><![CDATA[719]]></text_reviews_count>
    </author>
      </authors>
    <reviews start="1" end="20" total="449">
    <review id="56601045">
    <user id="2334063">
    <name><![CDATA[Bryce]]></name>
    <location><![CDATA[Windham, ME]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2334063-bryce-cropper]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
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  <read_at></read_at>
  <date_added>Tue May 19 07:32:33 -0700 2009</date_added>
  <date_updated>Tue May 19 07:38:18 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[I think Seth godin is one of the brightest marketing minds, particularly in the internet age.  I had to read this book for a marketing class, and found it eye opening.  One example he uses in his book illustrates one of his points:  He was looking in a magazine and noticed dozens of ads for summer c...<a href="http://www.goodreads.com/review/show/56601045">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/56601045]]></url>
</review>
    <review id="60429534">
    <user id="1052384">
    <name><![CDATA[Nicholas]]></name>
    <location><![CDATA[Charlottesville, VA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1052384-nicholas]]></url>
  </user>
      <rating>3</rating>
  <votes>0</votes>
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  <spoiler_flag>true</spoiler_flag>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Mon Apr 20 00:00:00 -0700 2009</read_at>
  <date_added>Sat Jun 20 12:25:59 -0700 2009</date_added>
  <date_updated>Sat Jun 20 12:33:34 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Good intro to permission marketing. People have less attention so you need to fight for it. Then you need to respect their time and slowly build a permission asset.<br/><br/><br/>Quotes:<br/><br/>&quot;The alternative is Permission Marketing, which offers the consumer an opportunity to voluntee...<a href="http://www.goodreads.com/review/show/60429534">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/60429534]]></url>
</review>
    <review id="48000020">
    <user id="2087792">
    <name><![CDATA[Chase]]></name>
    <location><![CDATA[Nashville, TN]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2087792-chase]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
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        <shelf name="marketing" />
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Mon Mar 02 09:17:29 -0800 2009</date_added>
  <date_updated>Mon Mar 02 09:21:56 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[An absolute precursor to any marketing profession, Permission Marketing details the rigorous, yet effective, methodology of relationship building.  Godin argues for the business case of how the value of high-yield loyalists far outweigh the benefits of size and reach.  As the world becomes more indi...<a href="http://www.goodreads.com/review/show/48000020">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/48000020]]></url>
</review>
    <review id="32411076">
    <user id="992119">
    <name><![CDATA[Amy]]></name>
    <location><![CDATA[Bellevue, WA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/992119-amy]]></url>
  </user>
      <rating>3</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
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        <shelf name="non-fiction" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Sun Feb 01 00:00:00 -0800 2009</read_at>
  <date_added>Mon Sep 08 22:51:41 -0700 2008</date_added>
  <date_updated>Thu Feb 26 19:42:31 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Very simply, permission marketing gets customers to ask for information, and then provides them with continued, relevant communication.  Its opposite is Interruption Marketing, which consists of ads on TV, in print, or on the radio.  Godin compares Permission Marketing to farming (a long-term strate...<a href="http://www.goodreads.com/review/show/32411076">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/32411076]]></url>
</review>
    <review id="22826408">
    <user id="512845">
    <name><![CDATA[Peter]]></name>
    <location><![CDATA[Alexandria, VA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/512845-peter]]></url>
  </user>
      <rating>3</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Fri May 23 00:00:00 -0700 2008</read_at>
  <date_added>Fri May 23 12:37:32 -0700 2008</date_added>
  <date_updated>Fri May 23 12:44:38 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[While the concepts in this book pertaining to permission marketing were rather interesting, I constantly found myself doubting them. This was likely due to the fact that the book was written a few years ago and the author makes many assumptions most specifically about the internet that have since be...<a href="http://www.goodreads.com/review/show/22826408">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/22826408]]></url>
</review>
    <review id="43194539">
    <user id="1739604">
    <name><![CDATA[Tim]]></name>
    <location><![CDATA[Milwaukee, WI]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1739604-tim-cigelske]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
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      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Thu Jan 15 19:02:41 -0800 2009</date_added>
  <date_updated>Thu Jan 15 19:08:13 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Surprisingly relevant even though it deals heavily with internet marketing and is nearly 10 years old. Many of the examples sound dated (CompuServ, Prodigy, etc.) but most of the predictions about how people use the web came true. ]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/43194539]]></url>
</review>
    <review id="39262326">
    <user id="42341">
    <name><![CDATA[Yusuf]]></name>
    <location><![CDATA[San Francisco, CA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/42341-yusuf]]></url>
  </user>
      <rating>2</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Wed Dec 03 22:31:03 -0800 2008</date_added>
  <date_updated>Wed Dec 03 22:45:29 -0800 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[The concept was way ahead of it's time and Godin milked it to death on the speakers circuit. A decent read for anyone in marketing or trying to understand how to make their message stand out amidst the noise.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/39262326]]></url>
</review>
    <review id="73679072">
    <user id="1678484">
    <name><![CDATA[Dharmashanti]]></name>
    <location><![CDATA[Phoenix, AZ]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1678484-dharmashanti-kelleher]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Thu Oct 01 00:00:00 -0700 2009</read_at>
  <date_added>Tue Oct 06 17:12:10 -0700 2009</date_added>
  <date_updated>Tue Oct 06 17:15:13 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Even after 10 years, there is so much to learn from this book about how to engage with customers so that they feel respected and become part of your unofficial marketing team, as well as loyal customers.  ]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/73679072]]></url>
</review>
    <review id="40801965">
    <user id="1220031">
    <name><![CDATA[John]]></name>
    <location><![CDATA[The United States]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1220031-john]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Fri Dec 26 00:00:00 -0800 2008</read_at>
  <date_added>Tue Dec 23 19:59:34 -0800 2008</date_added>
  <date_updated>Fri Dec 26 19:20:59 -0800 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[An alternative approach to traditional mass marketing. Likely very novel when written in 1999. Still very relevant today, although apparent in our daily business interactions.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/40801965]]></url>
</review>
    <review id="75007413">
    <user id="277303">
    <name><![CDATA[Brian]]></name>
    <location><![CDATA[San Rafael, CA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/277303-brian-hart]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Wed Nov 11 00:00:00 -0800 2009</read_at>
  <date_added>Mon Oct 19 07:12:11 -0700 2009</date_added>
  <date_updated>Wed Nov 11 08:42:00 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[This book was a little dated but I figure I should read it. Seth definitely was way ahead of his time and saw this the whole social media frenzy way before it happened. I wish I would have read this right when it came out... had a few too many examples though and went on a bit, and like I said it is...<a href="http://www.goodreads.com/review/show/75007413">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/75007413]]></url>
</review>
    <review id="42730090">
    <user id="815506">
    <name><![CDATA[Dan]]></name>
    <location><![CDATA[Woodstock, IL]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/815506-dan-giddens]]></url>
  </user>
      <rating>0</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
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      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Sun Jan 11 17:44:38 -0800 2009</date_added>
  <date_updated>Sun Jan 11 17:45:25 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[If you ever considered sending an email for marketing, you should read this first!]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/42730090]]></url>
</review>
    <review id="47358420">
    <user id="1827898">
    <name><![CDATA[Daniel]]></name>
    <location><![CDATA[The United States]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1827898-daniel]]></url>
  </user>
      <rating>3</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Thu Jan 29 00:00:00 -0800 2009</read_at>
  <date_added>Tue Feb 24 06:04:03 -0800 2009</date_added>
  <date_updated>Tue Feb 24 06:04:34 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[kinda trite, a bit dated, but valuable lessons]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/47358420]]></url>
</review>
    <review id="61299275">
    <user id="2464645">
    <name><![CDATA[Matthew]]></name>
    <location><![CDATA[American Fork, UT]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2464645-matthew]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="buisness-books---read" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Mon Jun 01 00:00:00 -0700 2009</read_at>
  <date_added>Sat Jun 27 11:23:59 -0700 2009</date_added>
  <date_updated>Sat Jun 27 11:25:29 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[More sales and marketing ethics goodies. A book of business scripture for everyday reference.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/61299275]]></url>
</review>
    <review id="1633319">
    <user id="108348">
    <name><![CDATA[Peep]]></name>
    <location><![CDATA[Estonia]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/108348-peep-laja]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Fri Dec 01 00:00:00 -0800 2006</read_at>
  <date_added>Sun Jun 03 15:20:35 -0700 2007</date_added>
  <date_updated>Sun Jun 03 15:23:00 -0700 2007</date_updated>
  <read_count></read_count>
    <body><![CDATA[People are becoming more and more immune to advertising. If you read the today's paper, ask yourself how many ads do you remember? I bet its zero. <br/><br/>Seth Godin makes a convincing case how the most effective marketing method in nowadays world that is overflown with information is permission...<a href="http://www.goodreads.com/review/show/1633319">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/1633319]]></url>
</review>
    <review id="37847129">
    <user id="183732">
    <name><![CDATA[Antonius]]></name>
    <location><![CDATA[Tangerang, Indonesia]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/183732-antonius]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="my-favorit" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[No one]]></recommended_by>
  <read_at>Mon Dec 15 23:54:56 -0800 2008</read_at>
  <date_added>Sun Nov 16 00:05:50 -0800 2008</date_added>
  <date_updated>Mon Dec 15 23:54:56 -0800 2008</date_updated>
  <read_count>1</read_count>
    <body><![CDATA[Great book. With lots of examples.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/37847129]]></url>
</review>
    <review id="28426735">
    <user id="1360250">
    <name><![CDATA[Patrick]]></name>
    <location><![CDATA[Issaquah, WA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1360250-patrick]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Sun Jul 27 10:40:11 -0700 2008</date_added>
  <date_updated>Sun Jul 27 10:41:31 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[This is one of the textbooks I used while instructing the Integrated Marketing Communications program at the University of Washington. <br/><br/>The thinking behind it has become of a cornerstone of our practice at Outsource Marketing. <br/>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/28426735]]></url>
</review>
    <review id="2068285">
    <user id="135478">
    <name><![CDATA[Jeff]]></name>
    <location><![CDATA[Orem, UT]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/135478-jeff]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="businessstuff" />
      </shelves>
  <recommended_for><![CDATA[entrepreneurs, marketers, internet dorks]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Sun Jun 17 21:14:22 -0700 2007</date_added>
  <date_updated>Sun Jun 17 21:17:00 -0700 2007</date_updated>
  <read_count></read_count>
    <body><![CDATA[great introductory book on principles of modern marketing ... especially good for entrepreneurs attacking the &quot;long tail&quot; --   folks who want to create relationships with valued customers and stretch the lifetime value of each]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/2068285]]></url>
</review>
    <review id="26098862">
    <user id="786112">
    <name><![CDATA[Michelle]]></name>
    <location><![CDATA[Plymouth, NH]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/786112-michelle]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="to-read" />
      </shelves>
  <recommended_for><![CDATA[anyone who wants to make money and do their own marketing.]]></recommended_for>
  <recommended_by><![CDATA[Seth Godin]]></recommended_by>
  <read_at></read_at>
  <date_added>Wed Jul 02 05:24:47 -0700 2008</date_added>
  <date_updated>Wed Jul 02 05:51:43 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[Seth Godin is a marketing guru. I will always read anything by Seth, he is always right on the money. I have read most of his books and look forward to his writings in books, and on his blog.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/26098862]]></url>
</review>
    <review id="22603907">
    <user id="1175006">
    <name><![CDATA[Jean]]></name>
    <location><![CDATA[Canada]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1175006-jean-biri]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Tue May 20 05:49:41 -0700 2008</date_added>
  <date_updated>Tue May 20 05:51:05 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[the permission marketing premise. Seth should have focused on this topic, that's always changing and give us more insight on how to get permission in a noisier and Facebook, You Tube world]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/22603907]]></url>
</review>
    <review id="15909893">
    <user id="276311">
    <name><![CDATA[Kristen]]></name>
    <location><![CDATA[97128, Singapore]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/276311-kristen]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Mon Oct 01 00:00:00 -0700 2007</read_at>
  <date_added>Wed Feb 20 11:22:45 -0800 2008</date_added>
  <date_updated>Wed Feb 20 11:24:45 -0800 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[While a bit older and some of the items are a bit dated, this book probably shifted my views about customer service and marketing even further towards Seth's view of the world.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/15909893]]></url>
</review>
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