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Customer Service In An Instant: 60 Ways To Win Customers And Keep Them Coming Back (In An Instant (Career Press))

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4.17  ·  Rating Details ·  6 Ratings  ·  1 Review
As most corporate giants and small businesses alike have realized, service--both online and off--is a
critical concern for surviving and thriving in today's fast-paced, quick-changing, and high-tech environment. One study shows that it costs six times more to gain a new customer than to retain a current one.



Customer Service In An Instant will help the reader learn how to c
...more
Kindle Edition, 154 pages
Published (first published June 1st 2008)
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Amanda
Customer service advice in this book: use tech to create customer closeness rather than as a way to put them at arms length, develop the employees ability to bounce back when a situation takes a wrong turn, teach initiative, pacing, awareness of customer's core concerns. Talks about different CS styles. Some useful advise especially concerning how to handle "no." Good ideas concerning efficiency of time and handling stress.
Ann
Ann rated it it was amazing
Dec 22, 2012
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