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Class Acts: Service and Inequality in Luxury Hotels
In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman giv...more
Paperback, 373 pages
Published
January 17th 2007
by University of California Press
(first published December 18th 2006)
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