false http://photo.goodreads.com/books/1176832643m/657484.jpg 657484 1 The Eternal E-Customer focuses on getting ebusinesses to the next level of customer loyalty. In the competitive world of ecommerce, the winners know that the key to success is customer appreciation and retention. Emotionally Intelligent Interfaces (EII) are driven by data from previous customer interactions, explicit customer preferences, and based on customer profiles. EIIs build trust and customer loyalty by offering shoppers the intimacy and individual attention they expect from the corner store. In this groundbreaking book, Harvard professor Bryan Bergeron provides a roadmap to get readers up to speed on all crucial business and technology aspects of EIIs, and explains how to create the information infrastructure needed to support EIIs tailored to their businesses. ¿ Focuses on achievable results using current technology ¿ Includes a companion Web site with links to examples of state-of-the-art EII technologies Foreword by Ray Kurzweil, author of The Age of Spiritual Machines 643572 27 10 2000 The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship total:2|3:2| 2 6 3 0 0 0 false false Thu Aug 13 07:11:20 -0700 2009 Thu Aug 13 07:11:20 -0700 2009 3 0 false false Sat Jun 28 07:17:15 -0700 2008 Sat Jun 28 07:17:15 -0700 2008 3 0 false false Mon Aug 20 22:47:07 -0700 2007 Mon Aug 20 22:47:07 -0700 2007 http://www.goodreads.com/book_link/follow/8?book_id=657484