false http://photo.goodreads.com/books/1255700315m/6547576.jpg 6547576 2 The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people--whether they're coworkers, friends, strangers, or enemies. Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. 6740022 16 9 2009 Just Listen: Discover the Secret to Getting Through to Absolutely Anyone total:5|5:1|4:3|3:1|2:0|1:0| 5 20 37 3 6547576 0814414036 9780814414033 5 3 4.00 http://photo.goodreads.com/books/1255700315m/6547576.jpg http://www.goodreads.com/book/show/6547576-just-listen 5 0 false Wed Nov 18 00:00:00 -0800 2009 Thu Nov 19 07:35:10 -0800 2009 Thu Nov 19 07:35:10 -0800 2009 6547576 0814414036 9780814414033 5 3 4.00 http://photo.goodreads.com/books/1255700315m/6547576.jpg http://www.goodreads.com/book/show/6547576-just-listen 3 0 false Sat Oct 17 00:00:00 -0700 2009 Sat Oct 03 17:45:53 -0700 2009 Sat Oct 17 20:42:48 -0700 2009 ]]> 6547576 0814414036 9780814414033 5 3 4.00 http://photo.goodreads.com/books/1255700315m/6547576.jpg 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