Streetlights and Shadows: Searching for the Keys to Adaptive Decision Making (Bradford Books)
An expert explains how the conventional wisdom about decision making can get us into trouble--and why experience can't be replaced by rules, procedures, or analytical methods.
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Nevertheless, I should also mention that as a Law Enforcement Officer most of his theories about why I should deny the in ...more
Walks through the most common assumptions about what should be done to solve problems and drive continuous improvement, showing how these generally hold up well under simpler, more straightforward conditions (solving puzzles) - and it so well in more complex situations (solving mysteries). Very pragmatic and useful knowledge managers and leaders in all walks of life...
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The claims work best in well-ordered situations. Well-ordered domains are structured and stable. We know what causes the effects we want to achieve. We can think systematically about well-ordered domains because we know how they work. We can calculate what decisions to make and how to predict the future.
However, we don't usually live in that world of clarity. Much of the time we find ourselves in a different world-a world of shadows where we don't know all the causes or how they work, we can't pin down all the knowledge we need in order to be successful, and we aren't sure we understand the goals.”