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First Impressions: Creating Wow Experiences In Your Church
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First Impressions: Creating Wow Experiences In Your Church

4.06 of 5 stars 4.06  ·  rating details  ·  47 ratings  ·  7 reviews
Before a service even begins, first-time guests usually decide whether they'll return to your church. This means church leaders need to create no-fail; practical ways to ensure a visitor's first impression is the best impression. Author Mark Waltz shares the strategies that work in his church--and takes "greeting" to a whole new level.

When guests feel valued, they will ret...more
Paperback, 144 pages
Published December 8th 2004 by Group Publishing (first published November 30th 2004)
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(showing 1-30 of 100)
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Mike McElyea
Very practical book about creating positive first impressions in your church; specifically for guests, but also for regular attenders. Lot's of "how-to's" from greeting to signage. Not every church can do all these things, but most can use these suggestions to remove some of the obstacles new folks face when attending on Sundays.
Noelle McCoy
Mar 01, 2012 Noelle McCoy rated it 4 of 5 stars
Recommends it for: christian hospitality ministry
Shelves: church-ministry
great tool for those in the welcome minsitry of the church...Mark Waltz clearly articulated so much of what I had been feeling since I began my job as Invitational Hospitality Coordinator in May 2011...he broke everything down, gave great pointers and advice and lays out clear path to awesome handbook for anyone in charge of generating a good "first impression" for their local it! read it! put it into practice!
Ryan Fisher
Pretty solid book to promote the value of customer service thinking when running the church. Lots of insights and ideas for continuous improvement, especially if you come from an environment that doesn't express a high value on first impressions.
This is great book with insights into creating a vision for church first impressions.
Good insight into "first impressions" for any church.
This tells me everything that's wrong with my church!
The good practical suggestions were at the end.
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Lasting Impressions: From Visiting to Belonging

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“Before the music starts, before the message is delivered, guests should be grateful to be present at Granger Community Church. They should know they matter to us before they hear how much they matter to God.
“The churches delivering experiences that exceed guests' expectations are those to which people return, again and again, until they're no longer guests but full-fledged members of the church community. When a guest thinks "Wow!" it is because he or she feels affirmed and valued. The church has said, "You matter."
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