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Metrics You Can Manage for Success
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Metrics You Can Manage for Success

5.0 of 5 stars 5.00  ·  rating details  ·  1 rating  ·  2 reviews
How to choose actionable and predictive metrics as leading indicators of your overall objectives. Setupkey performance indicators, measurement dashboards, balanced scorecards, and management tools for follow-through and accountability. Track hard-to-quantify goals. Monitor root causes of symptom-level problems or opportunities, and manage corresponding levers of skills, re ...more
Kindle Edition
Published (first published November 12th 2008)
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Feb 08, 2013 Lynn rated it 5 of 5 stars  ·  (Review from the author)
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Shelves: non-fiction
For any goal (personal or business or other), this book shows how to focus on the things that matter most. What's connected to the big picture, what's actionable, what's predictive of big-picture goals, and how to sustain progress to meet your goal successfully. Lots of templates, quick read, step-by-step tips. Available at ClearAction (20% discount code = goodreads), Amazon Kindle, MobiPocket, CyberRead, BooksOnBoard, Diesel-ebooks, eBooksAboutEverything.
Dec 10, 2008 Maverick marked it as to-read
Shelves: business, know-author
I know the author.
Eldon marked it as to-read
Jul 04, 2014
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Goals & Focusing on the Right Things 1 2 Nov 22, 2008 08:58AM  
Lynn Hunsaker, founder of ClearAction, specializes in customer-centric culture-building, customer data ROI, and cross-organizational engagement to deliver brand promises. Lynn's customer retention expertise is unique with hybrid skill sets in marketing & market research, process improvement & quality, organizational development & change management, and leadership & teaching. She ma ...more
More about Lynn Hunsaker...
Innovating Superior Customer Experience Customer Experience Improvement Momentum 3rd Annual Business-to-Business Customer Experience Management Best Practices Study (2012 Study Report) Customer Experience Improvement Momentum

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