false http://photo.goodreads.com/books/1170458720m/56501.jpg 56501 3 "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." <P>This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. <P>Written in the parable style of <I>The One Minute Manager, Raving Fans</I> uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. <P>America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. <I>Raving Fans</I> includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. </P> 55059 19 5 1993 Raving Fans: A Revolutionary Approach To Customer Service total:262|5:54|4:92|3:85|2:24|1:7| 262 948 349 44 1 1 false false Sat Sep 15 07:56:03 -0700 2007 Sat Sep 15 07:57:25 -0700 2007 1 0 false false Mon Aug 18 00:00:00 -0700 2008 Mon Aug 18 07:26:31 -0700 2008 Mon Aug 18 11:11:19 -0700 2008 more...]]> 5 0 false false Tue May 01 00:00:00 -0700 2007 Tue May 22 16:20:50 -0700 2007 Tue May 22 16:31:05 -0700 2007 more...]]> 5 0 false false Wed Jan 01 00:00:00 -0800 2003 Sun Mar 15 07:25:43 -0700 2009 Sun Mar 15 07:25:43 -0700 2009 more...]]> 4 0 false false Fri Mar 20 00:00:00 -0700 2009 Fri Mar 20 16:10:09 -0700 2009 Sat Apr 11 13:36:24 -0700 2009 1
Best principle: construct ...more...]]> 4 0 false false Fri Oct 02 00:00:00 -0700 2009 Wed Oct 07 19:01:00 -0700 2009 Wed Oct 07 19:02:23 -0700 2009 1 more...]]> 3 0 false false Fri Feb 01 00:00:00 -0800 2002 Fri Feb 06 06:48:10 -0800 2009 Fri Feb 06 06:51:52 -0800 2009 3 0 false false Mon Jan 05 00:00:00 -0800 2009 Tue Jan 27 13:38:50 -0800 2009 Tue Jan 27 13:42:37 -0800 2009 3 0 false false Wed Feb 01 00:00:00 -0800 2006 Fri Dec 19 08:21:21 -0800 2008 Tue Dec 23 09:25:47 -0800 2008 5 0 false false Tue Dec 30 00:00:00 -0800 2008 Tue Feb 03 19:19:33 -0800 2009 Tue Feb 10 18:20:57 -0800 2009 4 0 false false Wed Dec 10 00:00:00 -0800 2008 Sat Dec 13 20:23:01 -0800 2008 Sat Dec 13 20:25:09 -0800 2008 5 0 false true Fri May 01 00:00:00 -0700 2009 Mon May 11 06:47:13 -0700 2009 Mon May 11 06:48:14 -0700 2009 4 0 false false Thu Jan 01 00:00:00 -0800 2009 Wed Apr 29 19:16:55 -0700 2009 Wed Apr 29 19:17:58 -0700 2009 4 0 false false Tue Aug 01 00:00:00 -0700 1995 Sat Apr 11 10:19:19 -0700 2009 Sat Apr 11 10:21:14 -0700 2009 3 0 false false Mon Sep 01 00:00:00 -0700 2008 Sun Jan 18 14:09:34 -0800 2009 Sun Jan 18 14:12:11 -0800 2009 5 0 false false Fri Jan 02 00:00:00 -0800 2009 Wed Dec 17 11:27:47 -0800 2008 Sun Jan 04 21:27:46 -0800 2009 more...]]> 5 0 false false Sat Aug 01 15:12:20 -0700 2009 Sat Aug 01 15:13:15 -0700 2009 3 0 false false Sun Mar 01 20:13:18 -0800 2009 Sun Mar 01 20:13:55 -0800 2009 4 0 false false Sun Oct 18 00:00:00 -0700 2009 Sun Oct 18 14:40:02 -0700 2009 Sun Oct 18 14:40:28 -0700 2009 3 0 false false Sun Jun 01 00:00:00 -0700 2008 Thu Dec 18 11:37:14 -0800 2008 Thu Dec 18 11:37:39 -0800 2008 http://www.goodreads.com/book_link/follow/8?book_id=56501