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<book id="528184">
  <title><![CDATA[Word of Mouth Marketing: How Smart Companies Get People Talking]]></title>
  <isbn><![CDATA[1419593331]]></isbn>
  <isbn13><![CDATA[9781419593338]]></isbn13>
    <image_url>http://photo.goodreads.com/books/1175552921m/528184.jpg</image_url>
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  <best_book_id type="integer">528184</best_book_id>
  <books_count type="integer">1</books_count>
  <default_description>&lt;b&gt;Who Is Talking About You? &lt;P&gt; &lt;P&gt;Master the art of word of mouth marketing with this fun, practical, hands-on guide. &lt;/b&gt;&lt;P&gt;&lt;b&gt;&lt;P&gt;Foreword by Seth Godin and Afterword by Guy Kawaski.&lt;P&gt;&lt;/b&gt;With straightforward advice and humor, marketing expert Andy Sernovitz will show you how the world&amp;#8217;s most respected and profitable companies get their best customers for free through the power of word of mouth. &lt;P&gt; &lt;P&gt;Learn the five essential steps that make word of mouth work and everything you need to get started using them. Understand the real purpose of blogs, communities, viral email, evangelists, and buzz&amp;#8212;when to use them and how simple it is to make them work.&lt;P&gt;Learn what sparks the irrepressible enthusiasm of Apple and TiVo fans. Understand why everyone is talking about a certain restaurant, car, band, or dry cleaner&amp;#8212;and why other businesses and products are ignored. Discover why some products become huge successes without a penny of promotion&amp;#8212;and why some multi-million-dollar advertising campaigns fail to get noticed.&lt;P&gt; &lt;P&gt;Open your eyes to a new way of doing business&amp;#8212;that honest marketing makes more money, because customers who trust you will talk about you. Learn how to be the remarkable company that people want to share with their friends. &lt;P&gt;</default_description>
  <id type="integer">515929</id>
  <media_type nil="true"></media_type>
  <original_language_id type="integer" nil="true"></original_language_id>
  <original_publication_day type="integer">1</original_publication_day>
  <original_publication_month type="integer">11</original_publication_month>
  <original_publication_year type="integer">2006</original_publication_year>
  <original_title>Word of Mouth Marketing: How Smart Companies Get People Talking</original_title>
  <rating_dist>total:59|5:17|4:19|3:15|2:8|1:0|</rating_dist>
  <ratings_count type="integer">59</ratings_count>
  <ratings_sum type="integer">222</ratings_sum>
  <reviews_count type="integer">119</reviews_count>
  <text_reviews_count type="integer">14</text_reviews_count>
</work>

  <average_rating><![CDATA[3.76]]></average_rating>
  <ratings_count><![CDATA[59]]></ratings_count>
  <text_reviews_count><![CDATA[14]]></text_reviews_count>
  <url><![CDATA[http://www.goodreads.com/book/show/528184.Word_of_Mouth_Marketing_How_Smart_Companies_Get_People_Talking]]></url>
  <authors>
        <author id="292425">
      <name><![CDATA[Andy Sernovitz]]></name>
      <role><![CDATA[]]></role>
      <url><![CDATA[http://www.goodreads.com/author/show/292425.Andy_Sernovitz]]></url>
      <average_rating><![CDATA[3.76]]></average_rating>
      <ratings_count><![CDATA[63]]></ratings_count>
      <text_reviews_count><![CDATA[14]]></text_reviews_count>
    </author>
      </authors>
    <reviews start="1" end="20" total="119">
    <review id="51421575">
    <user id="1052384">
    <name><![CDATA[Nicholas]]></name>
    <location><![CDATA[Charlottesville, VA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1052384-nicholas]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>true</spoiler_flag>
  <shelves>
        <shelf name="business" />
        <shelf name="marketing" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Sat Jan 03 00:00:00 -0800 2009</read_at>
  <date_added>Fri Apr 03 16:30:03 -0700 2009</date_added>
  <date_updated>Fri Apr 03 16:55:15 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Foundational. Rachel's comment about how it was just a list of good business practices is key. The fact that a marketing book is saying this is a major shift in the field of thought. No gimmicks, just good business.<br/><br/>One thing I didn't like was that on page 109 he recommends that you use i...<a href="http://www.goodreads.com/review/show/51421575">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/51421575]]></url>
</review>
    <review id="56880222">
    <user id="2120589">
    <name><![CDATA[Richard]]></name>
    <location><![CDATA[Cincinnati, OH]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2120589-richard-hunt]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Mon May 25 00:00:00 -0700 2009</read_at>
  <date_added>Thu May 21 13:27:03 -0700 2009</date_added>
  <date_updated>Wed May 27 02:52:18 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Similar in style and tone to Seth Godin (who provided the preface), the author shares key information in an easy-to-retain delivery.  While some points seem perhaps obvious at first, this is the first book I've come across where all these idea &quot;lines&quot; are pulled together; you could certain...<a href="http://www.goodreads.com/review/show/56880222">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/56880222]]></url>
</review>
    <review id="48910790">
    <user id="797293">
    <name><![CDATA[Greg]]></name>
    <location><![CDATA[Marion, IA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/797293-greg]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Tue Mar 10 00:00:00 -0700 2009</read_at>
  <date_added>Wed Mar 11 07:51:42 -0700 2009</date_added>
  <date_updated>Wed Mar 11 07:53:30 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[This is a great primer on embracing word of mouth as a marketing tool for organizations of any kind. Andy does a wonderful job of putting his recommendaitons into simple, easy to explain concepts with straightforward application. A quick read that is full of valuable ideas and information.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/48910790]]></url>
</review>
    <review id="47502230">
    <user id="1499508">
    <name><![CDATA[Kathy]]></name>
    <location><![CDATA[Kent, WA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1499508-kathy]]></url>
  </user>
      <rating>2</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Mon Mar 09 00:00:00 -0700 2009</read_at>
  <date_added>Wed Feb 25 11:27:26 -0800 2009</date_added>
  <date_updated>Mon Mar 09 17:47:36 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[I have to admit I was a little disappointed in this book, I was expecting more. I guess that's what I get for having expectations, they are almost always higher than what I get. I did glean a few good tips, but on a whole it is designed for a much bigger business than I have. With that said, however...<a href="http://www.goodreads.com/review/show/47502230">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/47502230]]></url>
</review>
    <review id="75774140">
    <user id="2376758">
    <name><![CDATA[Angela]]></name>
    <location><![CDATA[Cincinnati, OH]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2376758-angela]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Fri May 01 00:00:00 -0700 2009</read_at>
  <date_added>Mon Oct 26 09:11:48 -0700 2009</date_added>
  <date_updated>Mon Oct 26 09:12:33 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Quick, easy read that sparked lots of ideas for me.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/75774140]]></url>
</review>
    <review id="67361878">
    <user id="33566">
    <name><![CDATA[Jan]]></name>
    <location><![CDATA[Belmont, MA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/33566-jan]]></url>
  </user>
      <rating>2</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Fri Aug 14 06:43:36 -0700 2009</date_added>
  <date_updated>Fri Aug 14 06:44:06 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Not many new ideas.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/67361878]]></url>
</review>
    <review id="61280447">
    <user id="1255138">
    <name><![CDATA[Carmen]]></name>
    <location><![CDATA[Sioux Falls, SD]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1255138-carmen]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="management" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Wed Jul 15 00:00:00 -0700 2009</read_at>
  <date_added>Sat Jun 27 07:00:21 -0700 2009</date_added>
  <date_updated>Tue Jul 21 05:22:42 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[I really enjoyed this &quot;easy to read&quot; start to marketing book.  It suggested several ideas that could be implemented with little or no cash.  An excellent start to the industry.  ]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/61280447]]></url>
</review>
    <review id="31608668">
    <user id="1475580">
    <name><![CDATA[Sharilee]]></name>
    <location><![CDATA[Logan, UT]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1475580-sharilee]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Sat Aug 30 15:42:02 -0700 2008</date_added>
  <date_updated>Sat Aug 30 15:43:36 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[GREAT book for anyone who has a product or service to market, including non-profit organizations.  While the book is geared towards businesses, I found myself thinking of ways to use the principles to promote the local PTA and other non-profit organizations I volunteer with.  This was one I would lo...<a href="http://www.goodreads.com/review/show/31608668">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/31608668]]></url>
</review>
    <review id="25087621">
    <user id="1006205">
    <name><![CDATA[Jeffrey]]></name>
    <location><![CDATA[Canoga Park, CA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1006205-jeffrey]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="business" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Sat Jun 21 18:33:13 -0700 2008</date_added>
  <date_updated>Sat Jun 21 18:34:56 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[Interesting, but this is rather introductory to those in busienss who are not so Internet savy, the non-geek, or at least, probably, someone higher up who's more into polotiking than doing hands on marketing. But if you want the basics on how word of mouth marketing has taken over interuption market...<a href="http://www.goodreads.com/review/show/25087621">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/25087621]]></url>
</review>
    <review id="17931597">
    <user id="95510">
    <name><![CDATA[Andy]]></name>
    <location><![CDATA[Los Angeles, CA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/95510-andy]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Sat Mar 01 00:00:00 -0800 2008</read_at>
  <date_added>Mon Mar 17 08:10:45 -0700 2008</date_added>
  <date_updated>Mon Mar 17 08:12:41 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[One of the more concise, useful, and enjoyable books about marketing in the virally networked age. I recommend this book to anyone involved in sales, promotions, advertising, and marketing of any kind. Valuable lessons, lists, and reminders for beginning and advanced word-of-mouth marketers alike.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/17931597]]></url>
</review>
    <review id="32338924">
    <user id="1506354">
    <name><![CDATA[Jany]]></name>
    <location><![CDATA[Oakland, CA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1506354-jany]]></url>
  </user>
      <rating>3</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Mon Sep 08 09:31:40 -0700 2008</date_added>
  <date_updated>Mon Sep 08 09:31:40 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[For me, this book is more about the paradigm of WOMM than anything startling or new.  You should definitely read it if you're in the PR/Marketing/Social Media spheres.<br/><br/><a rel="nofollow" target="_blank" href="http://janyxu.com/2008/06/30/whoo-womm/">http://janyxu.com/2008/06/30/whoo-womm/</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/32338924]]></url>
</review>
    <review id="4819292">
    <user id="258554">
    <name><![CDATA[Brian]]></name>
    <location><![CDATA[Dallas, TX]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/258554-brian-cuban]]></url>
  </user>
      <rating>2</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Wed Aug 01 00:00:00 -0700 2007</read_at>
  <date_added>Mon Aug 20 12:21:43 -0700 2007</date_added>
  <date_updated>Thu Aug 23 09:26:01 -0700 2007</date_updated>
  <read_count></read_count>
    <body><![CDATA[Some good points but mostly common sense, Raving Fans and Customer Mania are much better reads on word of mouth marketing.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/4819292]]></url>
</review>
    <review id="28427547">
    <user id="1360250">
    <name><![CDATA[Patrick]]></name>
    <location><![CDATA[Issaquah, WA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1360250-patrick]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Sun Jul 27 10:50:27 -0700 2008</date_added>
  <date_updated>Sun Jul 27 10:51:41 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[My review for this book is here: <a rel="nofollow" target="_blank" href="http://responsiblemarketing.com/blog/?p=125" title="http://responsiblemarketing.com/blog/?p=125">http://responsiblemarketing.com/blog/?p=...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/28427547]]></url>
</review>
    <review id="35959535">
    <user id="1646736">
    <name><![CDATA[Rami]]></name>
    <location><![CDATA[Dubai, The United Arab Emirates]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1646736-rami-kantari]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Wed Oct 22 13:12:30 -0700 2008</date_added>
  <date_updated>Wed Oct 22 13:13:43 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[WOM and buzz marketing and the social web are transforming the universe]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/35959535]]></url>
</review>
    <review id="79141244">
    <user id="2985588">
    <name><![CDATA[Derek]]></name>
    <location><![CDATA[Queen Creek, AZ]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2985588-derek-neighbors]]></url>
  </user>
      <rating>0</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
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        <shelf name="not-at-library" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Fri Nov 27 14:22:42 -0800 2009</date_added>
  <date_updated>Fri Nov 27 14:28:36 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/79141244]]></url>
</review>
    <review id="77709866">
    <user id="2941194">
    <name><![CDATA[Tony]]></name>
    <location><![CDATA[Melbourne, 07, Australia]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2941194-tony]]></url>
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      <rating>0</rating>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Fri Nov 13 19:29:05 -0800 2009</date_added>
  <date_updated>Fri Nov 13 21:27:18 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/77709866]]></url>
</review>
    <review id="77435559">
    <user id="2264098">
    <name><![CDATA[Thedomesticdiva]]></name>
    <location><![CDATA[The United States]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2264098-thedomesticdiva]]></url>
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      <rating>0</rating>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Wed Nov 11 08:50:57 -0800 2009</date_added>
  <date_updated>Wed Nov 11 08:50:57 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/77435559]]></url>
</review>
    <review id="76798538">
    <user id="2912549">
    <name><![CDATA[Rennie]]></name>
    <location><![CDATA[The United States]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2912549-rennie-filler]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
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      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Thu Nov 05 06:56:45 -0800 2009</date_added>
  <date_updated>Thu Nov 05 06:56:45 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/76798538]]></url>
</review>
    <review id="76775474">
    <user id="2911451">
    <name><![CDATA[Dante]]></name>
    <location><![CDATA[The United States]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2911451-dante]]></url>
  </user>
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