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Itil It Service Management - 100 Most Asked Questions on It Service Management and Itil Foundation Certification, Training and Exams
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Itil It Service Management - 100 Most Asked Questions on It Service Management and Itil Foundation Certification, Training and Exams

2.33  ·  Rating Details ·  3 Ratings  ·  2 Reviews
There has never been a ITIL IT Service Management manual like this. 100 Most Asked is not about the ins and outs of ITIL IT Service Management. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been of ...more
Paperback, 180 pages
Published January 1st 2008 by Emereo Pty Ltd
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Arie
May 12, 2017 Arie rated it did not like it
Shelves: technology
Sorry, a bad review here. First the good - I learned from the book, so it wasn't wasted effort.
Unfortunately: (1) it was poorly written. IT and especially IT process books are not works of art, but this one was very poorly written. (2) It was very poorly organized. On a website, the writing can jump around, the author just needs to link the pages to match that jumping around. In a book, a linear sequence is required and was lacking. Even web based FAQ have a sense of organization, this one did
...more
Suresh
Apr 05, 2010 Suresh marked it as to-read
i want to read this book ,,, but don;t have it ,,,


thanks
M. Melanie Chevalier
M. Melanie Chevalier rated it really liked it
Jan 02, 2014
Speranta
Speranta rated it it was ok
Jun 24, 2014
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