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Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance
Read about how a team used the model and tools in this book to benchmark their performance against the best of the best. If your organization is preparing for or considering Benchmarking as a quality improvement tool, this book is an invaluable guide. Use it to define your Benchmarking goals, decide whom to benchmark against, gather information, and adapt best-practice ide ...more
Paperback, 106 pages
Published March 1st 1993 by Pfeiffer & Company
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