false 488386 1 <b>CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors&#8212;customers who complain loudly about the company and switch to competitors at the earliest opportunity. </b> <p> Based on extensive research, <i>The Ultimate Question</i> shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Vivid stories from leading-edge organizations illustrate the ideas in practice. <p> Practical and compelling, this is the one book&#8212;and the one tool&#8212;no growth-minded leader can afford to miss. 476658 2 3 2006 The Ultimate Question: Driving Good Profits and True Growth total:58|5:10|4:13|3:25|2:9|1:1| 58 196 93 18 2 0 false false Thu Jan 01 00:00:00 -0800 2009 Mon Jul 13 19:18:33 -0700 2009 Mon Jul 13 19:23:33 -0700 2009 4 more...]]> 4 0 false false Tue May 19 14:22:33 -0700 2009 Tue May 19 14:24:10 -0700 2009 2 0 false false Sun Jan 01 00:00:00 -0800 2006 Thu Aug 16 19:18:07 -0700 2007 Thu Aug 16 19:18:07 -0700 2007 more...]]> 5 0 false false Fri May 01 00:00:00 -0700 2009 Sun Jul 19 16:40:57 -0700 2009 Sun Jul 19 16:42:21 -0700 2009 ]]> 3 0 false false Fri Dec 01 00:00:00 -0800 2006 Mon Jun 25 16:30:10 -0700 2007 Mon Jun 25 16:38:31 -0700 2007 more...]]> 3 0 true false Sun Oct 01 00:00:00 -0700 2006 Thu Oct 11 07:29:54 -0700 2007 Thu Oct 11 07:35:29 -0700 2007
My opinion, the first 3 to 4 chapters explain eve...more...]]> 2 0 false false Thu Nov 01 00:00:00 -0700 2007 Mon Nov 05 00:50:05 -0800 2007 Fri Nov 09 23:28:09 -0800 2007 - Good guide to prove that Net Promoter Score is one question to ask to know about company's growth.
- Esp. last chapter covers a complete book's essence.

Its int...]]> 4 0 false false Sat Feb 02 13:12:11 -0800 2008 Sat Feb 02 14:27:53 -0800 2008 4 0 false false Sat Jul 01 00:00:00 -0700 2006 Tue Oct 14 10:24:09 -0700 2008 Tue Oct 14 10:49:34 -0700 2008
The author also wrote Loyalty Rules: How Today's Leaders Build Lasting Relationships]]> 5 0 false false Fri Aug 22 15:10:35 -0700 2008 Fri Aug 22 15:12:27 -0700 2008 3 0 false false Thu Feb 01 00:00:00 -0800 2007 Wed Jan 23 11:38:34 -0800 2008 Wed Jan 23 11:40:17 -0800 2008 2 0 false false Thu Jul 10 07:30:12 -0700 2008 Thu Jul 10 07:31:09 -0700 2008 5 0 false false Tue Apr 01 10:56:23 -0700 2008 Thu Apr 03 09:05:39 -0700 2008 5 0 false false Tue Apr 01 00:00:00 -0700 2008 Thu May 01 22:36:49 -0700 2008 Thu May 01 22:37:55 -0700 2008 2 0 false false Thu Oct 30 20:03:29 -0700 2008 Sat Aug 23 12:23:05 -0700 2008 Thu Oct 30 20:03:29 -0700 2008 3 0 false false Wed Jun 25 17:06:13 -0700 2008 Wed Jun 25 17:06:52 -0700 2008 0 0 false false Mon Jan 01 00:00:00 -0800 2007 Sat Oct 06 18:52:08 -0700 2007 Sat Oct 06 18:52:08 -0700 2007 I employ the spirit but question real world usability.]]> 4 0 true false Mon Jan 01 00:00:00 -0800 2007 Tue May 06 13:00:04 -0700 2008 Tue May 06 13:01:25 -0700 2008 0 0 false false Sun Nov 08 16:58:29 -0800 2009 Sun Nov 08 16:58:29 -0800 2009 0 0 false false Sat Oct 24 08:50:14 -0700 2009 Sat Oct 24 08:50:14 -0700 2009