false http://photo.goodreads.com/books/1170350848m/48175.jpg 48175 2 <I>The Heart of Change</I> is the follow-up to John Kotter's enormously popular book <I>Leading Change</I>, in which he outlines a framework for implementing change that sidesteps many of the pitfalls common to organizations looking to turn themselves around. The essence of Kotter's message is this: the reason so many change initiatives fail is that they rely too much on "data gathering, analysis, report writing, and presentations" instead of a more creative approach aimed at grabbing the "feelings that motivate useful action." In <I>The Heart of Change</I>, Kotter, with the help of Dan Cohen, a partner at Deloitte Consulting, shows how his eight-step approach has worked at over 100 organizations. In just about every case, change happened because the players were led to "see" and "feel" the change. In one example, a sales representative underscores a sense of urgency to change a manufacturing process by showing a videotaped interview with an unhappy customer; in another, a purchasing manager makes his point to senior management about corporate waste by displaying on the company's boardroom table the 424 different kinds of gloves that the company had procured through different vendors at vastly different prices. Well written and loaded with real-life examples and practical advice, <I>The Heart of Change</I> towers over other change-management titles. Managers and employees at organizations both big and small will find much to draw from. Highly recommended. <I>--Harry C. Edwards</I> 47144 1 8 2002 The Heart of Change: Real-Life Stories of How People Change Their Organizations total:61|5:14|4:27|3:14|2:6|1:0| 61 232 114 11 5 0 false false Fri Apr 25 16:02:29 -0700 2008 Mon Apr 28 08:23:55 -0700 2008 more...]]> 5 0 false false Sat Aug 01 08:37:45 -0700 2009 Sat Aug 01 08:38:52 -0700 2009 4 0 false false Thu Nov 05 00:00:00 -0800 2009 Thu Nov 05 06:48:44 -0800 2009 Thu Nov 05 06:49:11 -0800 2009 4 0 false false Tue Jan 20 00:00:00 -0800 2009 Sun Jan 04 12:47:21 -0800 2009 Sun Jan 25 09:30:33 -0800 2009 4 0 false false Sat Jan 01 00:00:00 -0800 2005 Tue Dec 30 09:51:32 -0800 2008 Tue Dec 30 09:52:00 -0800 2008 4 0 false false Sun May 31 00:00:00 -0700 2009 Wed Aug 12 17:23:11 -0700 2009 Wed Aug 12 17:23:42 -0700 2009 4 0 false false Thu Feb 01 00:00:00 -0800 2007 Fri Jan 04 06:11:35 -0800 2008 Fri Jan 04 06:13:28 -0800 2008 4 0 false false Mon Apr 28 00:00:00 -0700 2008 Sat May 03 10:44:35 -0700 2008 Sat May 03 10:46:31 -0700 2008 3 0 false false Fri Jul 01 00:00:00 -0700 2005 Thu Aug 02 17:45:29 -0700 2007 Thu Aug 02 18:08:08 -0700 2007 5 0 false false Thu Jul 24 12:10:18 -0700 2008 Thu Jul 24 12:11:07 -0700 2008 4 0 false false Tue Aug 26 05:33:14 -0700 2008 Tue Aug 26 05:33:30 -0700 2008 0 0 false false Sun Nov 22 20:55:27 -0800 2009 Sun Nov 22 20:55:27 -0800 2009 0 0 false false Fri Nov 20 15:16:12 -0800 2009 Fri Nov 20 15:16:12 -0800 2009 0 0 false false Fri Nov 13 14:09:21 -0800 2009 Sat Nov 21 17:07:28 -0800 2009 4 0 false false Sun Sep 20 21:33:29 -0700 2009 Sun Sep 20 21:33:29 -0700 2009 0 0 false false Thu Sep 17 17:04:56 -0700 2009 Thu Sep 17 17:04:56 -0700 2009 0 0 false false Mon Sep 14 20:07:34 -0700 2009 Mon Sep 14 20:07:34 -0700 2009 0 0 false false Fri Sep 11 09:14:03 -0700 2009 Fri Sep 11 09:14:15 -0700 2009 4 0 false false Thu Sep 10 03:53:41 -0700 2009 Thu Sep 10 03:53:41 -0700 2009 0 0 false false Wed Sep 09 02:53:39 -0700 2009 Wed Sep 09 02:53:44 -0700 2009 http://www.goodreads.com/book_link/follow/8?book_id=48175