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Preparing Staff To Serve Patrons With Disabilities: A How To Do It Manual (How To Do It Manuals For Librarians)
Here are the background, techniques, and tools library managers need to help frontline staff provide excellent service to patrons with disabilities in compliance with the Americans with Disabilities Act (ADA). Organized by service area, the manual features special chapters on the needs of children, young adults, and seniors with disabilities; staff attitudes; ...more
Published January 1st 1995
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Fairly helpful resource with some great ideas and training modules for serving disabled patrons, but doesn't touch on mentally disabled patrons. Ignores half the spectrum of 'disability' but is still helpful for serving those with physical limitations.