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The Art and Science of Communication: Tools for Effective Communication in the Workplace

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The Art and Science of Communication shows you a new way to understand and use communication in the workplace. Revealing the seven types of communication we all use every day, the book shows you how to increase your communication effectiveness in any setting with practical techniques, analogies, and models that clearly explain the formulas for successful communication. Com ...more
Hardcover, 224 pages
Published May 1st 2008 by Wiley
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Liang Gang Yu
Mar 20, 2014 Liang Gang Yu rated it liked it
The book introduces 7 staircases concept to master communication at workplace. On each staircase, the author gives applications, maybe better named as methods, for practicing and improving your skills.

The author has good points on workplace communication, and her methods are applicable. On the other hand, I find the book lacks a holistic view of both artistic and scientific aspects of workplace communication like the title suggests; the content is organized in a story-telling fashion that you m
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