I'm sure that some people gave this book low marks thinking that most of the content is "obvious". However, those that come at this book after experiencing change in an organization the pain of a dysfunctional can attest the wisdom that Cohen communicates. In the initial chapters he pleads his own case for this, so I will not go into detail about why such a study is important despite being perceived as fluff.

My favorite chapter is the one on "Power Politics and Influence". More...