Conflict Resolution
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Conflict Resolution

3.17 of 5 stars 3.17  ·  rating details  ·  23 ratings  ·  3 reviews
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Paperback, 169 pages
Published January 3rd 2001 by McGraw-Hill (first published December 13th 2000)
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This book has a lot of short examples of workplace conflict and is written in a conversational tone, but lacks some substance.
Alida Gloria
Jan 27, 2014 Alida Gloria marked it as to-read
i want to know how daniel dana defined conflict resolution
I read this book for the Sgt. testing.
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