Chief Customer Officer: Getting Past Lip Service to Passionate Action
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Chief Customer Officer: Getting Past Lip Service to Passionate Action
by
4.0 of 5 stars
Drawing on her first-hand experience at top companies as diverse as Lands' End and Microsoft, Jeanne Bliss explains why even great corporations can... read full description

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Mar 01, 2009
Tjweir rated it: 4 of 5 stars
I was in an idealistic state of mind when I picked this up. I really wanted to change my companies viewpoint of Customer Support. I read this and ran into a brick wall at work.

I like the idea behind it, and I agree, I just wish I tried harder.
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Jun 05, 2010
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May 26, 2009
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May 20, 2008
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