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Chief Customer Officer: Getting Past Lip Service to Passionate Action
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Chief Customer Officer: Getting Past Lip Service to Passionate Action

3.91  ·  Rating Details ·  35 Ratings  ·  3 Reviews
Drawing on her first-hand experience at top companies as diverse as Lands' End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations can fail to communicate and act as a team--they create silos instead of a sup ...more
Hardcover, 302 pages
Published March 1st 2006 by Jossey-Bass
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Tyler Weir
Mar 01, 2009 Tyler Weir rated it really liked it
I was in an idealistic state of mind when I picked this up. I really wanted to change my companies viewpoint of Customer Support. I read this and ran into a brick wall at work.

I like the idea behind it, and I agree, I just wish I tried harder.
Theodore Kinni
Jan 20, 2016 Theodore Kinni rated it liked it
Shelves: owned
A leading practitioner's view of what it really takes to build an organization's customer focus.
Stephen
Nov 21, 2013 Stephen rated it really liked it
READ NOV 2013

Nice piece on how to transition to a customer-centric organization.
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