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Chief Customer Officer: Getting Past Lip Service to Passionate Action
by Jeanne Bliss
Drawing on her first-hand experience at top companies as diverse as Lands' End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations can fail to communicate and act as a team--they create silos instead of a sup ...more
Hardcover, 302 pages
Published March 1st 2006 by Jossey-Bass
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