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Living Service: How to Deliver the Service of the Future Today
Quality service is crucial in today's business world and 'Living Service' shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. The authors give an insight into the success of Fujitsu, where this approach is already delivering benefits.
Hardcover, 162 pages
Published January 14th 2009 by FT Press
(first published May 29th 2008)
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