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Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others
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Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others

3.8 of 5 stars 3.80  ·  rating details  ·  146 ratings  ·  21 reviews
All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes. Recognized experts in the field of leade ...more
Paperback, 224 pages
Published February 6th 2003 by Jossey-Bass (first published 1999)
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I really enjoyed reading "Encouraging the Heart"

According to Kouzes & Posner in “Encouraging the Heart,” when leaders do their best in encouraging the heart they practice the following:
1. Set clear standards
2. Expect the best
3. Pay attention
4. Personalize recognition
5. Tell the story
6. Celebrate together
7. Set the example

This makes perfect sense to me in light of both life and leadership experiences; it is simply the right thing to do. My favorite of the practices is "personalizing recogniti

I don't ask much of books on leadership. I read through one occasionally just to keep my mind focused on what I'm supposed to be as a leader. It had been a while since I'd read one, and after a very stressful March and an unfocused April, I decided I needed to refresh myself and get back into the game. Kouzes and Posner's book was a good choice. Like most leadership books, this one is full of stories, with questions for reflection at the end of each chapter and some practical ideas and tips at t

Melissa Mcdonald
Dec 05, 2012 Melissa Mcdonald marked it as to-read  ·  review of another edition
Shelves: leadership
Leadership authorities James M. Kouzes and Barry Z. Posner say employees perform best when their contributions are genuinely appreciated. Unfortunately, the two contend, most executives have not mastered the decidedly soft-management skill of "encouragement" that fosters such behavior. In Encouraging the Heart, they examine how this type of compassionate supervision is becoming a critical part of successful management today, and through example and suggestion they describe how readers can establ ...more
Loved it! Kouzes and Pozner are right. The fifth leadership practice can be tough. In this quick read, they enunciate seven "essentials" of encouraging the heart. Each essential is described using some external research as to its importance. Then examples are given. The book concludes with 150 methods for encouraging the heart. I've currently got popcorn and notecards in my office with a list of 12 other "to dos". Really helpful practical ideas. This is quickly becoming a favorite in my Leadersh ...more
Kendall Nielsen
An OK book. Kind of a different approach to leadership. Like any book that takes a unique angle as its title the writers, I think, spent too much time and effort defending their thesis. Agree that encouraging the people you lead is important but it is just one of many tools that can and should be put into play to effectively encourage people to success.
Sep 03, 2007 Nicole rated it 4 of 5 stars
Recommends it for: leaders wishing to truly inspire
This book is a really different book on leadership. It's about more than getting people to do things. It's about inspiring those you lead by knowing who they are and recognizing them in ways that THEY want to be recognized. It's about setting a great example for people to follow.
This was a text book I used during my Master's program in a class called HR of the future and what companies need to do to keep good people. It explains how a leader needs to relate to their employees and just like the title says, "Encourage their hearts".
Mary Lynn
I had to read this for a Leadership class I was taking. It made some good points and I definitely took away some concrete ideas to implement as a manager. But I'd rather spend my spare time reading fiction.
Great book. Helped me realize that I do not thank people when I do not believe I deserve the praise or the gift. The authors should have kept anything to do with George Bernard Shaw out of book.
Sometimes, a little extra effort in listening and learning how to encourage others can make an incredible difference. Why simply live day to day when you can make a difference?
This book provides insight and tools to encourage others to perform their best by authentic motivation (as opposed to incentives). Good Read!
I read this book for my Assistant Principal's Preparation course. Great practical suggestions integrated with the philosophical.
Nov 12, 2008 Heather rated it 4 of 5 stars
Recommends it for: anyone
We all need encouragement, yet we desire it in different ways. This book has 150 different ways to encourage those in your life.
One of my favorites in leadership books. The individual is acknowledged, encouraged and becomes a valuable part of community.
I was required to read this book for work. There were a few good stories in it, but overall it was cheesy.
A very different take on leadership. It was refreshing to look at encouraging your staff as who they are.
Dustin Bagby
Some helpful wisdom and ideas for encouraging those you work with.
Tell people thank you. Guess we all need reminders.
Shonna Froebel
Reviewed for library newsletter.
Very interesting
Adam Gossman
amazingly encouraging
Wai-kit Ng
Not bad. Practical advice.
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Jan 24, 2015
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Yoriko Matsuda marked it as to-read
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Jan 17, 2015
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