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Total Quality Management in Education

4.08 of 5 stars 4.08  ·  rating details  ·  13 ratings  ·  1 review
This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education, to manage change or other processes. With the pressure for change and quality in education never more acute, this boo ...more
Paperback, 176 pages
Published May 1st 2002 by Taylor & Francis Group (first published January 1st 1992)
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Hansi Effendi
Buku ini menawarkan bagaimana mengelola pendidikan berdasarkan prinsip Total Quality Management (TQM) yang merupakan konsep manajemen mutu di Industri yang berorientasi kepada kepuasan pelanggan. Bacaan yang bagus bagi yang ingin mengetahui bagaimana strategi meningkatkan mutu di bidang pendidikan.
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