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Putting Service Into Library Staff Training: A Patron-Centered Guide

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Tools and tips for hiring, training, and evaluating staff.
Paperback, 72 pages
Published January 1st 1994 by American Library Association
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Dorsch and Navarre Branch Libraries
Putting Service into Library Staff Training
by Joanne M Bessler


Putting Service into Library Staff Training by Joanne M Bessler

Service for new employees … To highlight the library’s commitment to excellent service and to make the orientation process an effective service boost, you must make certain that your program says that service is important, shows that service is important, and treats the new employee in a service-oriented way.

MISSION OF MCLS

The Monroe County Library System enriches the qual
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