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The Art of Focused Conversation: 100 Ways to Access Group Wisdom in the Workplace
This book has served me so well in my new job. I can't tell you how many times I have pulled the book off the shelf to get some direction in creating my own questions. It has been a great asset in helping me have meaningful and directed conversations at a critical time in my new job. And it has saved me precious time. - Great book!?Marlene Lockwood, Group Leader, St. Helen ...more
Paperback, 240 pages
Published April 1st 2000 by New Society Publishers
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“That, in brief, is the problem—criticism as the first step in a discussion stops the discussion and is therefore, generally the last step as well. It is an entirely different matter if I hear the other person first, understand what she is trying to do, then talk with her about better ways to do it.”
“The easiest kind of critical comment is a negative one. In a meeting or conversation, any person who wants to be involved or noticed has to say something. The easiest form of contribution is the negative. Criticism is also emotionally attractive and satisfying. When I attack an idea, I am instantly made superior to the idea or the originator of the idea. Criticism is also one of the few ways in which people who are not creative can achieve something and become influential.”More quotes…