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IT Service Management Based on ITIL® V3 - A Pocket Guide (English version) (ITSM Library)

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3.39  ·  Rating Details ·  23 Ratings  ·  2 Reviews
Endorsed by the APM Group, the official ITIL accreditor. Managers can use this portable reference to obtain an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, this handy guide also describes the ITIL V3 functions and processes in a separate section.
Paperback, 150 pages
Published October 1st 2007 by Van Haren Publishing
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Patty
Jul 20, 2011 Patty rated it it was ok
Strictly a reference for concepts, terminology and categories elaborated on elsewhere in the ITIL curriculum.
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Nice little quick reference for terminology.
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