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I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Dispute Resolution
I Hear What You Say, But What Are You Telling Me? is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik--communication expert, mediator, and international consultant--reveals what it takes to understa...more
Hardcover, 288 pages
Published
October 15th 2001
by Jossey-Bass
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If you're looking for good information on nonverbal communication in mediation, this isn't the book. Madonik uses cues from people's nonverbal behavior (such as where they look when they're thinking) in order to assess preferences, whether they are visual, auditory, or kinesthetic. She applies the new information with how to work with people in order to achieve resolution and then talks about how to mediate well. Although she has an interesting concept, and the ideas are very applicable, it s...more
Eric K.
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