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Multicultural Manners: Essential Rules of Etiquette for the 21st Century

3.78  ·  Rating Details  ·  115 Ratings  ·  16 Reviews
The "Multicultural Manners" columnist for the Los Angeles Times, Dresser has written a lively and entertaining guide on the etiquette necessary for effective and comfortable cross-cultural exchange. She addresses multicultural manners relating to food, time, body language, male/female relations and verbal expressions using a wide range of situations. Hundreds of amusing, f ...more
Paperback, 285 pages
Published July 1st 2005 by John Wiley & Sons (first published January 30th 1996)
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Devika Koppikar
Jan 09, 2011 Devika Koppikar rated it really liked it
I checked this book out from the library to prepare for a conference presentation on multicultural communication.

What I liked, and what I find rare among intercultural communication books, is that it talked about communicating inter-culturally, in America. That is, other books discuss what to do if you travel abroad.

It had some great statistics as how many Americans now have multicultural backgrounds, and the benefits of reaching out to others who may be culturally different. It also discussed
Oct 13, 2014 Keith rated it really liked it
This book is a good general guide to cultural differences in etiquette, especially pertaining to multiculturalism in the United States. Each chapter is focused on a certain area (e.g. classroom or medical setting). Oddly the miscellaneous section is found before a few last chapters. Each chapter has short vignettes of what not to do when interacting with people from different backgrounds. These vignettes seem to be anecdotal, possibly hypothetical. The last section of the book organizes the info ...more
Jul 09, 2009 Carol rated it liked it  ·  review of another edition
Shelves: ethnic
"Smorgasbord" is a good way to describe this book. It was entertaining and enlightening, and would be worth reading again for the cultural tidbits. (I was refreshed on the meaning of customs from my own background.)
Ariel Kestenbaum
Nov 23, 2008 Ariel Kestenbaum rated it really liked it  ·  review of another edition
A very well written guide to views and manners in most societies. Probably a life-saver to a clumsy person.
May 11, 2008 Rose added it
Shelves: 2008
Very interesting and enlightening on different cultures and the problems a lack of understanding of cultures and practices can cause. I now have a better appreciation of other cultures and how to accommodate them, although I didn't always support the suggested responses to problems (e.g. having an appointment-only system because immigrants did not know how to queue in a US fashion - seems more sensible to educate them on how to queue). However, I now realise more what a minefield this is, especi ...more
Oscar Romero
Jul 15, 2015 Oscar Romero rated it it was amazing
The best book to really learn about all cultures...even my own culture. I was quite surprised to find out many "things" I was not aware of--about my natal country. Nevertheless, an excellent source of useful information if we want to do business or simply get along with people from other cultures.

Strongly recommend this book to readers of all ages and of course, all cultures.
Jul 05, 2015 Michelle rated it liked it
I'd give it 3.5 stars if I could. It was very easy to read, with a lot of useful/interesting information about etiquette in various cultures. Parts of it seemed redundant and a few examples were a little dated.
Mar 12, 2015 Maria rated it it was amazing
Fantastic! Anyone traveling or anyone working in the service industry should read this. Or just to know your neighbor!
Talbot Hook
Sep 22, 2014 Talbot Hook rated it it was ok
The book is organized well, but it held little in the way of learning for me.
Sep 12, 2010 apwebb83 rated it it was amazing
The information is so useful when trying to understand and not offend people in my diverse community. Who would have thought that a potluck could be offensive? I will use the topics in the book to start discussions among diverse groups and the ensuing conversation is always entertaining, enlightening and ultimately bridge building.
Feb 27, 2008 Emily rated it really liked it
I wish I had this book during the 2002 Olympics when I worked downtown in SLC, or when I went to Europe in 2003. Not that I had any confrontations, but so that I could appreciate the cultures better. It might be a book I'm always reading, since I 'm just reading bits and pieces that interest me at the moment.
May 22, 2013 Ian rated it really liked it
This book did nothing to squelch my deep desire to BE Rick Steves. This was a fast and wonderful read about intercultural mingling, travel, and communication. I'd love to read something like this which is not geared to U.S. Americans, but rather toward people researching travel to the United States.
Sep 29, 2012 Amber rated it it was amazing
This book was so interesting!! It really lifted some prejudices and misconceptions I had about other cultures (especially about gender and religious issues).
If you're interested in everyday culture differences and how other cultures do things differently from Americans, read this.
Jayme Carruthers
Sep 17, 2013 Jayme Carruthers rated it it was amazing
Shelves: teaching, favorites
This book was very interesting. I knew almost none of the facts presented in this book before reading. This is one book I had to read for school that I actually really enjoyed. Hmmm...seems those books always come from my ESL classes.
Mar 24, 2008 Jennifer rated it it was ok
Very poorly organized. The content was interesting, but I felt as if I was slogging through it to get anything. It's more of a "pick up, put down" book, rather than a wonderful reference.
Mar 17, 2008 Jen rated it it was amazing
Shelves: non-fiction, own
Excellent resource for those who wish to avoid unintentionally offending someone from a different culture.
Jul 02, 2010 Jae rated it it was amazing
Shelves: read-in-2010
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