false http://photo.goodreads.com/books/1173668575m/312765.jpg 312765 2 As bestselling author Suzette Haden Elgin proves, you don't have to live your life on red alert. With her Gentle Art of Verbal Self-Defense techniques, you'll be able to respond clearly to hostile comments from others—or deliver necessary negative messages of your own—without sacrificing your dignity or principles. You'll learn to: <ul><li>Keep domestic disagreements from escalating <li>Deliver criticism to coworkers, employers, or employees <li>Handle aggressive, negative comments about race, politics, or religion <li>Provide discipline without increasing hostility <li>Use language that reduces tension and creates rapport in every situation</ul> 2866113 3 1997 How to Disagree Without Being Disagreeable: Getting Your Point Across with the Gentle Art of Verbal Self-Defense total:5|4:4|2:1| 5 18 19 2 312765 0471157058 9780471157052 5 2 3.60 http://photo.goodreads.com/books/1173668575m/312765.jpg http://www.goodreads.com/book/show/312765.How_to_Disagree_Without_Being_Disagreeable_Getting_Your_Point_Across_with_the_Gentle_Art_of_Verbal_Self_Defense 4 0 false Wed Nov 26 12:04:23 -0800 2008 Wed Nov 26 12:05:08 -0800 2008 ]]> 312765 0471157058 9780471157052 5 2 3.60 http://photo.goodreads.com/books/1173668575m/312765.jpg 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