false 3073208 <![CDATA[Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg 3073208 1 3104230 8 7 2008 Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World total:11|5:2|4:3|3:3|2:3|1:0| 11 37 29 5 1315761 3.36 11 5 38506359 1742439 3073208 038552272X 9780385522724 5 <![CDATA[Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/3073208.Satisfied_Customers_Tell_Three_Friends_Angry_Customers_Tell_3_000_Running_a_Business_in_Today_s_Consumer_Driven_World 3.36 11 2008 4 0 false Fri Oct 31 00:00:00 -0700 2008 Sun Nov 23 22:06:25 -0800 2008 Sun Nov 23 22:07:01 -0800 2008
It’s a small book, but packed full of useful and relevant tips and hints ...more...]]> 50061053 1681526 3073208 038552272X 9780385522724 5 <![CDATA[Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/3073208.Satisfied_Customers_Tell_Three_Friends_Angry_Customers_Tell_3_000_Running_a_Business_in_Today_s_Consumer_Driven_World 3.36 11 2008 4 0 false Thu Jan 01 00:00:00 -0800 2009 Sun Mar 22 10:02:33 -0700 2009 Sun Mar 22 10:04:20 -0700 2009
Excellent case studies, easy to follow, compe...more...]]> 77353301 1364586 3073208 038552272X 9780385522724 5 <![CDATA[Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/3073208.Satisfied_Customers_Tell_Three_Friends_Angry_Customers_Tell_3_000_Running_a_Business_in_Today_s_Consumer_Driven_World 3.36 11 2008 2 0 false Sat Oct 10 00:00:00 -0700 2009 Tue Nov 10 13:43:35 -0800 2009 Tue Nov 10 13:45:10 -0800 2009 32715687 190365 3073208 038552272X 9780385522724 5 <![CDATA[Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/3073208.Satisfied_Customers_Tell_Three_Friends_Angry_Customers_Tell_3_000_Running_a_Business_in_Today_s_Consumer_Driven_World 3.36 11 2008 3 0 false Wed Sep 24 00:00:00 -0700 2008 Fri Sep 12 13:32:20 -0700 2008 Wed Sep 24 17:56:23 -0700 2008 1 here. While it is mostly a book for businesses, I think it has a lesson or two for libraries and librarians as well, which is why I picked it up and ended up reading it. I borrowed it from my library. more...]]> 37960525 1361783 3073208 038552272X 9780385522724 5 <![CDATA[Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/3073208.Satisfied_Customers_Tell_Three_Friends_Angry_Customers_Tell_3_000_Running_a_Business_in_Today_s_Consumer_Driven_World 3.36 11 2008 2 0 false Mon Nov 17 11:33:09 -0800 2008 Mon Nov 17 11:34:07 -0800 2008 71921790 2758508 3073208 038552272X 9780385522724 5 <![CDATA[Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg 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2008 0 0 false Fri Oct 31 08:05:28 -0700 2008 Fri Oct 31 08:05:31 -0700 2008 33893209 208636 3073208 038552272X 9780385522724 5 <![CDATA[Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/3073208.Satisfied_Customers_Tell_Three_Friends_Angry_Customers_Tell_3_000_Running_a_Business_in_Today_s_Consumer_Driven_World 3.36 11 2008 0 0 false Fri Sep 26 09:19:22 -0700 2008 Fri Sep 26 09:19:22 -0700 2008 33551133 1554206 3073208 038552272X 9780385522724 5 <![CDATA[Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg 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