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Service Operations Management
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Service Operations Management

3.58 of 5 stars 3.58  ·  rating details  ·  24 ratings  ·  1 review
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
Paperback, 424 pages
Published June 28th 2004 by Prentice Hall
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Dave Bremer
Good introduction of service concepts.Light on methods and metrics
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