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Service Operations Management

3.66  ·  Rating Details ·  32 Ratings  ·  2 Reviews
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
Paperback, 424 pages
Published June 28th 2004 by Prentice Hall
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Dave Bremer
Good introduction of service concepts.Light on methods and metrics
John
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Aug 27, 2014
Vince Lammas
Vince Lammas rated it it was ok
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Mar 31, 2017 M rated it liked it  ·  review of another edition
Shelves: 2017, textbooks
Semester isn't done yet, but the book it. I'll reread chunks of it while studying, but that's an issue for a couple of weeks form now. Woot.
Aziz Ashofte
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Mar 03, 2007
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