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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
As competition for the customers? spending dollar increases, restaurants try to distinguish themselves by training staff to manage the needs of the customer and offering consistent service night after night. In this way, the manager can ensure that the staff that has direct contact with the customer can do its job to ?sell? the restaurants? services. Service is treated dif ...more
Paperback, 304 pages
Published January 25th 2001 by John Wiley & Sons
(first published January 5th 2001)
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