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How to Communicate Effectively and Handle Difficult People
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How to Communicate Effectively and Handle Difficult People

4.11  ·  Rating Details ·  9 Ratings  ·  1 Review
"How to Communicate Effectively and Handle Difficult People" is an extremely practical communication manual on communication and conflict resolution skills.
Mass Market Paperback, 1st, 64 pages
Published April 9th 1999 by Allyn & Bacon
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Amal Shoeib
Jan 29, 2014 Amal Shoeib rated it it was amazing
The book can be summarised in the following points:
1. Keep Your Cool
Benefits: Maintain self-control. Avoid escalation of problem.

How: The first rule in the face of an unreasonable person is to maintain your composure; the less reactive you are, the more you can use your better judgment to handle the situation.

When you feel angry or upset with someone, before you say something you might later regret, take a deep breath and count slowly to ten. In most circumstances, by the time you reach ten, yo
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Full name: Preston Chi Ping Ni
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