false <![CDATA[The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company]]> http://photo.goodreads.com/books/1255730129m/2926178.jpg 2926178 1 <p><b>From the author of the <i>Wall Street Journal, USA Today</i>, and <i>BusinessWeek</i> Bestseller, <i>The Starbucks Experience</i></b></p> <p><b>Leadership lessons from the company that turned customer service into an art form</b></p> <p>The Ritz-Carlton Hotel Company. The name says it all. When it comes to quality, style, and unsurpassed service, this international company has set the gold standard for delivering the highest level of customer experience-which companies in all industries strive to meet. Now, for the first time, this world-class luxury hotel group has given bestselling author Joseph Michelli unprecedented access to their executives, staff, and award-winning Leadership Center training facilities. You'll discover the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are famous. For executives and managers at all levels, this book is pure gold.</p> 2953520 13 6 2008 The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company total:13|5:5|4:4|3:4|2:0|1:0| 13 53 34 5 2926178 0071548335 9780071548335 13 5 The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 4.08 http://photo.goodreads.com/books/1255730129m/2926178.jpg http://www.goodreads.com/book/show/2926178.The_New_Gold_Standard_5_Leadership_Principles_for_Creating_a_Legendary_Customer_Experience_Courtesy_of_the_Ritz_Carlton_Hotel_Company 4 0 false Mon Jun 01 03:46:33 -0700 2009 Mon Jun 01 03:47:36 -0700 2009
Even if you’ve never stayed at a luxurious Ritz-Carlton hotel, you are likely to know of the hospitality chain’s sterling reputation. Few companies enjoy such powerful brand recognition; after all, the word “ritzy” has become part of the English ...more...]]> 2926178 0071548335 9780071548335 13 5 The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 4.08 http://photo.goodreads.com/books/1255730129m/2926178.jpg http://www.goodreads.com/book/show/2926178.The_New_Gold_Standard_5_Leadership_Principles_for_Creating_a_Legendary_Customer_Experience_Courtesy_of_the_Ritz_Carlton_Hotel_Company 3 0 false Sun Sep 28 22:47:45 -0700 2008 Sun Sep 28 22:48:45 -0700 2008 2926178 0071548335 9780071548335 13 5 The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 4.08 http://photo.goodreads.com/books/1255730129m/2926178.jpg 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