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Service Management Str...
 
by
Gary Case
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Service Management Strategies That Work Guidance For Executives (Service Management Strategies That Work Guidance For Executives)

3.0 of 5 stars 3.00  ·  rating details  ·  1 rating  ·  1 review
Pink Elephant Guide to Service Management Strategies
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Pedro Plassen
Interesting slick Guideline for implementation of a Service-based IT, from the organizational change process, to the redefinition of the IT services and systems according to a customer/business oriented service, and tools for measurement.
Gvb Subrahmanyam
Gvb Subrahmanyam marked it as to-read
Nov 19, 2013
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managing unresolved service requests Knowledge Management

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